Eaton

Power management leader for electrical systems

Customer Support Executive - Sales

Account ManagementPosted on Nov 9

Full-timeShah Alam, Selangor, MalaysiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in business, finance, marketing, or a related field is required.
Three to five years of experience in a customer support role within the Aerospace MRO industry is required; applicants from other multinational corporation industries are also welcome.
Proficiency with SAP or similar enterprise resource planning systems such as Oracle is highly regarded.
Proficiency with the Microsoft Office suite, especially Excel, is required.
Proficiency in Power BI is highly valued for data analysis and visualization.
The candidate must have negotiation, presentation, verbal, and written communication skills.
The candidate must be able to anticipate market changes and adapt strategies accordingly.
Knowledge of market trends and industry regulations is required.
Proficiency in financial modeling and pricing strategies is required.
Demonstrated experience implementing and managing complex processes is required.

Responsibilities

Assist the Commercial Manager with daily commercial operations and administrative tasks, including managing customer relationships and addressing issues or concerns.
Establish competitive pricing models and strategies to maximize profitability while maintaining market competitiveness.
Build and maintain strong relationships with key customers to ensure high customer satisfaction and loyalty.
Monitor and analyze market trends, competitor activities, and industry developments to identify opportunities and threats, and provide insights to the Commercial Manager.
Negotiate, review, and manage contracts with customers and suppliers to ensure favorable terms and compliance with company policies.
Prepare and present sales forecasts and performance reports to senior management, and assist with commercial reports, presentations, and documentation.
Coordinate with internal teams to ensure timely delivery of products and services.
Identify and mitigate commercial risks associated with contracts and market fluctuations.
Work with the APAC Product Sales and Support Manager to align regional strategies and ensure cohesive execution of commercial initiatives.
Identify and pursue new business opportunities within the Aerospace MRO sector to drive growth.
Track and analyze key performance indicators to measure the effectiveness of commercial strategies and make necessary adjustments.
Oversee all commercial functions in the Commercial Manager's absence to ensure seamless operations.

Desired Qualifications

The ability to communicate effectively in multiple languages, such as Thai or Korean, is an added advantage.

What you’ll do:

The Customer Support Executive will play a crucial role in supporting the commercial aspects of Eaton Aero Services (EAS) operations by providing exceptional customer service and ensuring the smooth execution of commercial operations. This role involves handling customer inquiries, participating in pricing strategies, customer relationships, account management, market trend analysis, and contract management. The role is also played as an important function in assisting with various commercial activities to enhance customer satisfaction and contribute to the overall success of the commercial team.

A. Assist the Commercial Manager in daily commercial operations and administrative tasks including managing customer relationships and addressing any issues or concerns.
B. Establish competitive pricing models and strategies to maximize profitability while maintaining market competitiveness.
C. Build and maintain strong relationships with key customers, ensuring high levels of customer satisfaction and loyalty.
D. Monitor and analyze market trends, competitor activities, and industry developments to identify opportunities and threats. This support to provide insights to the Commercial Manager.
E. Negotiate, review, and manage contracts with customers and suppliers to ensure favorable terms and compliance with company policies.
F. Prepare and present sales forecasts and performance reports to senior management. Assist in preparing commercial reports, presentations, and documentation.
G. Coordinate with internal teams to ensure timely delivery of products and services.
H. Identify and mitigate commercial risks associated with contracts and market fluctuations.
I. Work closely with the APAC Product Sales and Support manager to align regional strategies and ensure cohesive execution of commercial initiatives.
J. Identify and pursue new business opportunities within the Aerospace MRO sector to drive growth.
K. Track and analyze key performance indicators (KPIs) to measure the effectiveness of commercial strategies and make necessary adjustments.
L. In the absence of the Commercial Manager, incumbent will be overseeing all commercial functions to ensure seamless operations

Qualifications:

Bachelor’s degree in business, Finance, Marketing, or a related field.
3 - 5 years of experience in a customer support role within the Aerospace MRO industry. Applicants from other MNC industries are welcome to apply.
Proficiency with SAP or similar ERP systems such as Oracle is highly regarded.
Proficiency with Microsoft Office suite, especially Excel
Proficiency in Power BI is highly valued for effective data analysis and visualization.
Excellent negotiation, presentation, verbal and written communication skills
Ability to anticipate market changes and adapt strategies accordingly.
Knowledge of market trends and industry regulations.
Proficiency in financial modeling and pricing strategies.
Demonstrated experience in implementing and managing complex process
Ability to communicate effectively in multiple languages (e.g., Thai, Korean) is an added advantage.

Skills:

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

About the Company

Eaton

Power management leader for electrical systems

Eaton designs and sells electrical power management products and services for data centers, utilities, aerospace, and other industries. It provides hardware like switches, circuit breakers, transformers, and distribution equipment, plus software and services to monitor, protect, and optimize power flow from generation to end use. It combines an end-to-end power management portfolio with a long history of acquisitions to be a broad, globally integrated provider. Its goal is to enable reliable, efficient, and safe electrification across industries by improving energy management and resilience.

Company size: 10,001+
Company stage: IPO
Headquarters: Dublin, Ireland
Founded: 1911

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