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METACare

Healthcare management and care coordination solutions

Patient Navigator / Care Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeRockford, IL, USA$55k - $60k /yr

About the Job

Requirements

  • At least two years of hands-on experience in a busy physician practice, specialist office, outpatient clinic, patient navigation, or care coordination setting.
  • Familiarity with appointment scheduling, provider referrals, insurance verification, prior authorizations, and coordinating next steps for patients.
  • Ability to communicate, organize, solve problems, and follow through; comfort working independently.
  • Comfort with Microsoft Office, electronic health records or medical office systems, and learning a care-management platform.
  • No RN or LPN license is required; the position does not involve diagnosing, prescribing, or independently providing clinical treatment.
  • Ability to travel throughout the Diocese of Rockford for in-person visits.
  • Commitment to serving consistently with Catholic Social Teaching and the Ethical and Religious Directives for Catholic Health Care Services.
  • Successful completion of required background checks and screenings.

Responsibilities

  • Serve as the primary local point of contact for priests who need help navigating healthcare services.
  • Coordinate appointments, specialty referrals, testing, follow-up visits, and communications with provider practices.
  • Help members understand insurance requirements, prior authorization processes, medication access, and other logistical barriers; work with appropriate professionals when clinical or coverage decisions are required.
  • Support transitions after hospitalization, rehabilitation, or emergency department visits by coordinating next steps and needed services.
  • Make regular outreach calls and in-person visits at parishes, homes, hospitals, and other care settings.
  • Maintain trusted relationships with local practices and create a practical network of healthcare resources.
  • Document member needs and completed follow-up clearly; coordinate with Meta Care’s nurse care managers and specialty team as appropriate.
  • Respect each member’s privacy, dignity, and independence.

Desired Qualifications

  • Experience as a Medical Assistant (MA), Certified Nursing Assistant (CNA), practice coordinator, referral coordinator, patient navigator, medical office lead, or similar role is encouraged.

About the Company

METACare

Healthcare management and care coordination solutions

MetaCare provides non-clinical healthcare management and operational solutions for employers and independent physicians to improve health outcomes while reducing costs and inefficiencies. It offers Encounter Billing (revenue-cycle and medical billing), Encounter Care (practice-management support), Glucose Guards (diabetes, obesity, hypertension via connected devices and coaching), Clergy Care (care management for clergy), and SAMI (automated outreach via calls and texts), plus remote patient monitoring and population health services. It differentiates itself with a non-clinical operations focus, targeted clergy care, and end-to-end services from billing to patient engagement. Its goal is to place patients at the center of care, improve health outcomes, and lower costs by eliminating waste and inefficiencies in healthcare delivery.

Company size
1-10
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

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