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United Parcel Service

Ships packages and freight around the world

Customer Service Specialist - Investigations and Package Tracking

Customer SupportPosted on Nov 12
Full-timeMedellín, Medellin, Antioquia, ColombiaNo salary listed

About the Job

Requirements

  • Fluency in spoken and written Spanish.
  • Strong customer-service skills.
  • Excellent communication skills and the ability to interact with people at all levels.
  • Excellent telephone manner.
  • Ability to work independently and as part of a team.
  • Ability to work under pressure.
  • Computer skills, including Microsoft Office.
  • High school education or equivalent.

Responsibilities

  • Investigate packages, evaluate damage, and manage claims.
  • Use internal systems to track packages and locate proof of delivery for customers.
  • Provide high-quality customer service.
  • File and maintain reports.
  • Communicate with customers about claims.
  • Communicate with other departments in Spain and internationally.
  • Make outbound calls.

Desired Qualifications

  • A good level of spoken and written English.

About the Company

United Parcel Service

Ships packages and freight around the world

United Parcel Service picks up packages from businesses and households and delivers them by truck and plane to addresses around the world. Beyond small parcels, it moves heavy freight, clears imported goods through customs, and runs warehouses and distribution for other companies. Each package is scanned as it passes through local centers and regional sorting hubs, which lets senders and recipients track it from pickup to doorstep. Customers pay shipping rates set by package weight, size, distance, and speed, while large shippers negotiate their own contract rates. UPS was founded in 1907 in Seattle as a messenger service and is based in Atlanta, Georgia.

Company size
10,001+
Company stage
IPO
Headquarters
Atlanta, GA
Founded
1907

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