Full-Time
Contact Center Manager
Acquisitions
W.W. Grainger
10,001+ employees
Industrial MRO supplier offering inventory management
No salary listed
Green Bay, WI, USA
Hybrid
Hybrid role requiring on-site presence in Green Bay, WI.
 Sales & Account Management (2) |
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- Associate degree or equivalent experience.
- 3 to 5 years of successful sales and management experience in an inside sales or contact center environment.
- Manage and develop Acquisitions team members, including performance appraisals, promotions, salary recommendations, and discipline or terminations.
- Oversee daily Acquisitions sales activities, including outbound calling, prospecting, lead follow-up, and pipeline management within Imperial’s CRM system.
- Set up, analyze, and monitor sales territories, lead assignments, and pipelines to achieve sales goals, gross profit, and performance standards.
- Drive customer acquisition, retention, and account growth by ensuring advisors effectively engage both prospective and existing customers across all levels of the organization.
- Coach advisors on effective sales techniques, including questioning, active listening, needs analysis, objection handling, and closing strategies.
- Monitor individual and team performance metrics, conduct regular performance discussions, and provide actionable feedback to improve conversion rates and productivity.
- Assess sales, product, and systems training needs; partner with the Training department to recommend and support ongoing development initiatives.
- Support advisors in resolving complex customer issues and participate directly in escalated customer interactions when necessary.
- Foster strong working relationships with Outside Sales, Inside Sales, and Marketing teams to support coordinated prospecting and acquisition efforts.
- Recommend strategies to Marketing related to new products, promotions, pricing, scripts, and market opportunities to support acquisition growth.
- Develop annual sales plans and expense budgets for the Acquisitions team, monitor variances, and report trends, risks, and opportunities to upper management.
- Bachelor’s degree and 5 or more years of sales and management experience in a B2B sales environment, preferably leading outbound or acquisition-focused teams.
W.W. Grainger supplies maintenance, repair, and operating (MRO) products to businesses, governments, and other organizations. Its two-part approach combines High-Touch Solutions, which offers a full catalog plus inventory management and technical support, with Endless Assortment online marketplaces (Zoro and MonotaRO) for a larger digital product selection. The company leverages a strong supply chain and e-commerce to stock and ship safety supplies, power tools, lighting, and other facility maintenance items. Its goal is to efficiently source and deliver a wide range of MRO products at scale, helping customers keep their facilities running.
Company Size
10,001+
Company Stage
IPO
Headquarters
Douglasville, Georgia
Founded
1927
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Simplify's Take
What believers are saying
- Endless Assortment grew 19.6% in Q1 2026, driven by Zoro and MonotaRO, validating its digital model[3].
- AI deployment across customer service, warehouse operations, and ecommerce boosts productivity and merchandising across 2 million SKUs[2][5].
- Gross margin expanded to 40.0% in Q1 2026, up 30 bps, fueled by mix, freight, and Zoro margin gains[3].
- Operating margin rose to 16.7%, up 110 bps, as sales leverage and gross margin improved in both segments[3].
What critics are saying
- Fastenal’s no-counter model captures 15–20% of core manufacturing customers, eroding High-Touch margins within 9–12 months[6].
- MSC Industrial Direct’s Zoro price-matching targets top 500 digital customers, undercutting Endless Assortment gross margin by 30–50 bps in Q2–Q3 2026[6].
- April 2026 tariffs on Chinese MRO imports force Grainger to absorb $120–150M costs, compressing operating margin below 15% within 12 months[6].
What makes W.W. Grainger unique
- Grainger runs two distinct economic models: High-Touch for complex needs and Endless Assortment for self-service online buyers[1][2].
- The company offers over 30 million products via Endless Assortment and 2 million via High-Touch, unmatched by peers[9].
- Grainger combines 457 branches and 31 distribution centers for next-day delivery, enabling speed and in-stock availability[1][3].
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
Employee Discounts
Tuition Reimbursement
Student Loan Assistance
Parental Leave
Fertility Treatment Support
Wellness Program
Mental Health Support
Company News
Grainger and the American Red Cross celebrate 25 years of partnership strengthening communities. June 26, 2026 Grainger, a leading broad-line distributor of maintenance, repair and operating (MRO) products and services, today announced it is celebrating 25 years of partnership with the American Red Cross. Together, the organizations are advancing disaster preparedness and response across the United States, where the Red Cross responds to more than 60,000 disasters each year. "For 25 years, Grainger has been proud to partner with the American Red Cross because keeping our communities safe and resilient is deeply connected to our purpose of keeping the world working," said Melanie Tinto, senior vice president and chief human resources officer at Grainger. "Over the years, we've seen the impact this partnership has on individuals, families and communities when they need support most. We're grateful for all we've accomplished together and look forward to continuing to make a meaningful difference in the years ahead." As a member of the Disaster Responder Program, Grainger contributes financial and in-kind donations in advance of disasters to help ensure the Red Cross has the infrastructure, volunteers, technology and resources needed to provide relief in times of crisis. Since 2001, the company has committed more than $21.6 million in cash and product donations, including more than 170,000 smoke alarms for the national Home Fire Campaign, along with significant employee volunteer support. "Twenty-five years of partnership with Grainger is a testament to its steadfast commitment to the people and communities we serve," said Anne McKeough, chief development officer at the American Red Cross. "As disasters intensify and increase in frequency, Grainger's partnership is essential. Year after year, through disasters large and small, Grainger has provided critical resources and unwavering support when families need us most. We're incredibly grateful for its dedication and look forward to many more years of working together." Through its work with the Red Cross, Grainger has supported more than 40 national volunteer deployments through the Ready When the Time Comes(R)(RWTC) program, including efforts assisting communities impacted by hurricanes Katrina and Maria. Grainger team members have also mapped more than 90,000 buildings through the Missing Maps program, supporting humanitarian organizations serving vulnerable populations. Additional volunteer efforts include blood drives, comfort kit assembly and hands-only CPR training. About Grainger W.W. Grainger, Inc. is a leading broad-line distributor with operations primarily in North America and Japan. At Grainger, American Red Cross Keep the World Working(R) by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com. About the American Red Cross: The American Red Cross shelters, feeds and provides comfort to victims of disasters; supplies about 40% of the nation's blood; teaches skills that save lives; distributes international humanitarian aid; and supports veterans, military members and their families. The Red Cross is a nonprofit organization that depends on volunteers and the generosity of the American public to deliver its mission. For more information, please visit redcross.org or CruzRojaAmericana.org, or follow American Red Cross on social media.
Grainger, a leading distributor of maintenance, repair and operating products, has been named to Fortune's 100 Best Companies to Work For list in 2026. This marks the company's fourth appearance on the prestigious ranking in recent years. The list, compiled by Great Place To Work and Fortune Media, is based on confidential feedback from over 1.3 million US employees and HR data from participating companies. Only organisations with consistently high survey responses across 60 Trust Index statements qualify. Chairman and CEO D.G. Macpherson attributed the recognition to Grainger's "purpose-driven culture" and exceptional team. The company reported $17.9 billion in revenue for 2025 and serves more than 4.6 million customers worldwide. Eligible companies must be Great Place to Work Certified and have at least 1,000 US employees.
Grainger hosted its annual trade show, bringing together more than 10,000 maintenance, repair and operations leaders for three days of seminars, roundtables and supplier demonstrations. The event focused on reducing downtime, managing indirect inventory and strengthening workplace safety. The company announced its "Partners in Performance" awards, honouring fewer than one percent of its 5,000-plus suppliers. Klein Tools received "Supplier of the Year," whilst Essity was named "New Supplier of the Year." Additional awards recognised excellence in sustainability, partnership and transportation. Grainger, a North America and Japan-based distributor serving 4.6 million customers, reported $17.9 billion revenue in 2025. The event underscored the company's focus on supply chain innovation and customer support in the MRO industry.
Parker Hannifin and W.W. Grainger have delivered exceptional returns over the past decade, with Parker posting an 854% gain and Grainger returning 437%, both significantly outperforming the S&P 500's 223% rise. Parker Hannifin's Aerospace Systems segment recorded revenue of $1.71 billion in Q2 FY2026, with 13.5% organic growth and a record 30.2% adjusted operating margin. The company maintains a $11.70 billion backlog. CEO Jenny Parmentier has driven margin expansion through operational improvements. W.W. Grainger transformed into a multi-channel platform, with its Endless Assortment segment achieving 19.7% sales growth in Q2 2025. The industrial distributor divested its UK Cromwell business, absorbing a $196 million impairment charge whilst refocusing on higher-return markets. Both companies achieved their returns through operational discipline rather than market hype.
W.W. Grainger, a leading distributor of maintenance, repair and operating products, has been named one of the 2026 World's Most Ethical Companies by Ethisphere for the second consecutive year. The recognition honours 138 companies across 17 countries and 40 industries. The assessment is based on Ethisphere's Ethics Quotient, requiring documented proof across 240 data points covering corporate governance, compliance programmes, risk management and environmental impact. Companies undergo additional qualitative analysis by expert panels. Grainger, which reported $17.9 billion in revenue for 2025, serves more than 4.6 million customers worldwide with operations primarily in North America and Japan. The company emphasised that ethical business practices are foundational to its operations and customer relationships built over nearly a century.