Accor

Global hotel management, franchising, loyalty programs

Multi-Hotel Revenue Manager

Business & StrategyConfirmed live in the last 24 hours

Full-timeLondon Borough of Hammersmith and Fulham, London, UKNo salary listed

About the Job

Requirements

A minimum undergraduate degree or equivalent work experience in the tourism industry is required.
At least 2–4 years of experience in a similar position is required.
The role requires proactivity and persuasion.
The role requires flexibility and adaptation capacity.
The role requires customer focus.
The role requires strong communication skills.
The role requires a sense of relationship.
The role requires team support and development.
The role requires analysis and strategy skills.
Spoken and written English is required.

Responsibilities

Implement overall revenue management strategies within the defined portfolio and ensure the current global corporate strategy is implemented by hotel teams.
Deliver services according to contracted service agreements with a strong focus on customer satisfaction.
Create hotel-specific strategies to boost revenue streams and maximize key performance indicator results.
Use the C.A.D.R.E. method—collection of reliable data, analysis, decision, recommendation, and evaluation—to ensure hotel strategies are implemented accordingly.
Ensure revenue management systems and tools are properly implemented and maintained.
Ensure planning and pricing are up to date for at least the next 405 days.
Analyze competitors’ content, pricing, and strategy, and analyze market share data to help hotels perform above the market.
Initiate short- and long-term revenue forecasts, identify opportunities, and develop strategies to improve revenue and overall profitability.
Prepare daily, weekly, and monthly reports; hold weekly and monthly meetings according to each hotel's service level; and analyze special-event periods to improve future results.
Support hotels, according to their individual service-level agreements, on business and leisure rate collections, distribution contracts, and group evaluations.
Act as the contact between the regional revenue manager, other commercial development team members, and local teams; coordinate communication and ensure information is clearly understood and instructions are applied.
Work with data and statistics from property management systems, travel agency reservation systems, revenue management systems, Excel shared tools, and market and distribution data files.
Maintain professional relationships with clients.
Proactively seek knowledge of industry developments and use it to enhance personal skills and vision.

Job Description

Revenue Management Strategies:

Responsible for the implementation of the overall revenue management strategies within the defined portfolio. Being a subject matter expert to the hotel teams, making sure that the current global corporate strategy is being implemented.

Main tasks:

Delivers the service according to the contracted service agreements with a strong focus on customer satisfaction. Creating hotel individual strategies with the goal of boosting revenue streams and maximizing KPI results. Using the C.A.D.R.E method to ensure that the hotel strategy is implemented accordingly. Collection of reliable data, Analysis, Decision, Recommendation and Evaluation. Ensures that revenue management systems and tools are properly implemented and maintained. Ensures that planning and pricing is up to date for at least the next 405 days.

Competitor analysis:

Analyses competitors in terms of content, pricing and strategy. Analyses market share data with the goal to perform above the hotel market.

Forecast:

Responsible for initiating short- and long-term revenue forecasts identifying areas of opportunity and strategies to improve revenue and overall profitability.

Reports & Meetings:

Prepare Daily, weekly and monthly reports and hold weekly and monthly meetings according to the individual service level of the hotel. Analyses special event periods with the goal to improve results for future events.

Support:

According to the individual service level agreement the RM supports and advices hotels on business and leisure rate collections as well as distribution contracts and group evaluations.

Communication:

Is in charge to be the contact between the regional revenue manager, other members of the commercial development team and the local teams. Coordinates the communication and ensures that information is clearly understood and instructions are applied accordingly.

Has to deal with data and statistics coming from different sources (PMS, TARS, RMS, Excel shared tools, market and distribution data files)

Requires a mix of analytical and communication skills on a daily basis

Maintain a professional relationship with our clients

Pro-actively seeks knowledge of industry developments and use it to enhance own skill set and vision

Qualifications

Minimum undergraduate degree or equivalent work experience in tourism industry

At least between 2-4 years of experience in a similar position.

Proactivity & persuasion

Flexibility & adaptation capacity

Customer focus

Strong communication skills

Sense of relationship

Team support and development

Analysis / strategy

Spoken and written English

Additional Information

What’s in there for you?

Unique opportunity to take your first steps and develop your career with worldwide Augmented Hospitality leaders
Package of benefits and perks of working for Accor
Work in a multi-national team
Hybrid way of working
Talent development opportunities
Access to a comprehensive training catalogue within our Accor Academy
Option to further develop and grow in- and outside of the region or globally
Various ESG activities & initiatives

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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