Enterprise Tooling JIRA Support Engineer

Role Profile

The Atlassian JIRA Engineer will be part of the Engineering team An Atlassian Engineer (Jira Engineer) configures, administers, and optimizes Atlassian tools—primarily Jira, Jira Service Management (JSM), and Confluence—to streamline team workflows and improve project management. They customize workflows, manage permissions, integrate tools, and maintain system performance, usually requiring 8+ years of experience, scripting skills, and strong analytical. 

This position requires strong knowledge of Atlassian Tools like JIRA, Confluence, Bitbucket.

It also requires knowledge on any one Strategic Portfolio tools like Clarity, Planview and ServiceNow and must have experience in integration of these strategic Enterprise Tooling applications.

This position will be accountable for defining solutions on assigned projects for Enterprise Tooling, documenting the solution, and coordinating with Enterprise Architect team in taking the solution through the LSEG governance processes wherever applicable.  The Role will have to work with the Enterprise Tooling Product Owner/s to propose solutions to the requirements.

This position will need to recommend future Atlassian product Roadmap to align strategically with organization’s Enterprise Tooling Framework.

Key Responsibilities

• Administration & Configuration: Install, configure, and maintain Jira and Confluence, including creating complex workflows, custom fields, screens, and dashboards.

• Workflow Optimization: Collaborate with stakeholders to map business processes into Atlassian tools and implement workflow automation to reduce manual tasks.

• System Maintenance: Monitor system performance, perform upgrades, manage user permissions/roles, and ensure the security and reliability of the platform.

• Integrations & Scripting: Integrate Jira with CI/CD tools (e.g., Bitbucket), chat platforms, and other systems using REST APIs, scripting languages like Groovy, Python, or JavaScript.

• User Support & Documentation: Provide technical support and documentation for users and create documentation for tools and processes.

• Strong understanding of the reporting Framework

• Handle L3 support tickets individually with in agreed SLAs.

• Work with LSEG Architecture group in defining potential technology solutions and ensuring adherence to architectural principles.

• Collaborate with business and functional leads to socialise technology projects and obtain cross functional approvals from Legal, Group Risk, Compliance, LCH Ltd/LCH SA,

Candidate Profile / Key Skills

• Workflow Mastery: Expertise in designing and managing complex workflows, including the use of conditions, validators, and post-functions to enforce business rules.

• JQL (Jira Query Language): Advanced proficiency in JQL for creating complex filters, reports, and dashboards.

• Scheme Management: Strong understanding of Jira's architecture, including permission schemes, notification schemes, and issue type screen schemes.

• Jira Service Management (JSM) & ITSM: Knowledge of IT Service Management processes, including setting up SLAs, automation rules, and customer portals

• ScriptRunner & Groovy: Proficiency in Groovy scripting to extend Jira functionality beyond its native out-of-the-box capabilities.

• API Integration: Deep knowledge of REST APIs for integrating Atlassian tools with other enterprise systems (e.g., Slack, GitHub, or internal tools).

• Programming: Foundational skills in Java, Python, or JavaScript (specifically Node.js/React for the Atlassian Forge platform) for building custom plugins or apps

• Agile Proficiency: Solid understanding of Scrum and Kanban frameworks to ensure Jira configurations effectively support development teams.

• Infrastructure & OS: Familiarity with Linux/Windows environments and relational databases (SQL).

• Version Control: Competency with Git/Bitbucket to manage CI/CD pipelines and source code integrations

• Cloud and SaaS Implementation

• System Integration

• AI chatbot, LLMs knowledge is preferred.

• Stakeholder Management

• Reporting Frameworks

• Degree in Computer Science or related technical field or equivalent experience

• Proven training in software development lifecycle or methodologies

Soft Skills:

• Strong Planning, organisational and stakeholder holder management, with confidence to challenge preconceptions of outcomes and solutions.

• Good communication, presentation, documentation, and customer engagement skills with proven ability to work effectively with all organisational levels.

• Global experience – working successfully with teams in multiple locations simultaneously.

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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