Full-Time
Human Resources Business Partner
Sentry Credit
Posted on 9/5/2025
TrueML
51-200 employees
Digital debt collection platform for consumers
Compensation Overview
$90k - $135k/yr
Everett, WA, USA
In Person
Onsite in Everett, WA; potential hybrid arrangement in the future.
 People & HR (1) |
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- 6+ years in HR with a focus on Employee Relations, Performance Management, Recruiting, Compensation, and Workforce Planning.
- At least 3 years of experience in a call center or customer service industry.
- Proven track record in managing complex employee relations.
- Demonstrated understanding of HR principles, including recruitment, performance management, and compensation.
- Demonstrated resilience under pressure, with the ability to navigate setbacks, maintain focus, and push through challenges without losing momentum.
- Strong analytical and problem-solving skills.
- Exceptional written and verbal communication skills.
- Demonstrated ability to drive initiatives, influence outcomes, and achieve results.
- Ability to quickly establish credibility and rapport with business unit leadership, colleagues, and stakeholders.
- Excellent interpersonal skills, including active listening, coaching, empathy, and handling sensitive matters with tact and professionalism.
- High integrity, confidentiality, and professionalism.
- Strong sense of urgency and ability to work [independently.Experience] engaging with diverse employee groups and adapting communication style to various cultural backgrounds.
- Willingness to undertake ad-hoc projects, learn new skills, and commit to task completion.
- Ability to work with minimal supervision and make time-sensitive decisions.
- Drive HR Strategy & Workforce Planning. Partner with the People Team and Sentry Leadership to develop and execute an HR strategy tailored to Sentry Credit (“Sentry Credit”) needs. Act as a trusted advisor to senior leadership, providing HR guidance on talent management, workforce planning, and organizational effectiveness. Facilitate workforce planning initiatives, helping Sentry Credit leadership ensure it has the right talent in place to achieve its business goals.
- Employee Relations & Compliance. Resolve complex employee relations cases, ensuring fair and legally compliant outcomes. Conduct internal investigations and the immigration process while working closely with our immigration partner, mitigating risks and maintaining compliance. Support Sentry leadership during performance management, discipline issues, employee complaints, coaching, and employee engagement strategies. Stay up to date with labor laws and HR best practices, proactively addressing compliance risks.
- Leadership Development & Talent Management. Develop managers and leaders, enhancing their skills in coaching, performance management, and team development. Support succession planning and internal mobility to help Sentry leadership ensure a strong leadership pipeline. Guide leaders in leveraging L&D programs and career development opportunities for their teams.
- HR Operations & Process Optimization. Collaborate with People Operations on leave administration, HR policies, and benefits inquiries. Promote self-service HR tools and ensure employees access key HR resources. Identify and lead process improvements to drive consistency and efficiency across subsidiaries.
- Employee Engagement & Culture. Collaborate with People Programs & Engagement teams to enhance employee experience, DEI initiatives, and workplace culture. Support Sentry leadership in developing employee engagement plans that strengthen retention and morale. Act as a change agent, guiding teams through organizational transitions and culture shifts.
- Additional Projects & Strategic Initiatives. Contribute to cross-functional HR projects that enhance the employee experience and drive business impact. Lead initiatives that foster an inclusive, high-performing, and values-driven workplace. Additional projects, and other types of initiative and administrative support as needed.
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
- Experience with Rippling, Okta, Confluence, Jira, and G-Suite
- Experience working with contingent / BPO workforce
TrueML provides fintech solutions focused on debt collection and consumer financial health. Its flagship product, TrueAccord, is a digital-first platform that automates and optimizes debt recovery for creditors and debt buyers while prioritizing a positive customer experience. Another offering, True Life Solutions, includes Engage, a consumer-facing communication portal that enables collectors, creditors, and individuals to view, negotiate, and track debt repayment offers. The company generates revenue through subscriptions and transaction fees for its technology platforms. TrueML differentiates itself by combining data science and customer-experience expertise to create accessible, inclusive financial services and by delivering a more humane, digital-first approach to debt collection. Its goal is to make financial services easier to understand and use for everyone, helping people manage and pay down debt while delivering measurable results for lenders.
Company Size
51-200
Company Stage
N/A
Total Funding
$199.9M
Headquarters
Lenexa, Kansas
Founded
2013
Simplify's Take
What believers are saying
- Retain drove $375 million recovery from 1 million customers since January 2026.
- Clients achieve 4x agent efficiency and 75% FTE reduction using Retain.
- Thomas Overton appointed CTO in 2026 to advance ML-driven innovations.
What critics are saying
- CFPB circular forces Retain channel overhauls, cutting recovery rates 20-30% within 3-6 months.
- InDebted steals clients with 15% lower fees and 25% higher engagement in 6-12 months.
- NYDFS consent order triggers $50M liabilities and client exodus in 12-18 months.
What makes TrueML unique
- TrueAccord leads third-party debt collection with digital-first, consumer-friendly approach.
- Retain's patented ML optimizes communications, recovering over $1 billion in debts.
- Built-in compliance automation ensures regulatory adherence across jurisdictions.
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Benefits
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Family Planning Benefits
Mental Health Support
Wellness Program
Company News
"The work RMAI does for the debt collection industry and its members is critical to building a better financial lifecycle for businesses and consumers, especially its ever-evolving certification standards," said Kelly Knepper-Stephens, Chief Legal Officer, TrueML
TrueML Products, a Fintech company developing products that enable intelligent, digital communication, announced that clients have used Retain, the company’s flagship product, to drive engagement since January with more than 1 million delinquent customers that enabled recovery of $375 million in past-due balances.Total dollars collected on the Retain product “exceed $1 billion.” Retain is a scalable, client-branded digital engagement tool powered by “an optimization engine to automate clients’ digital communications and help boost customer engagement.”Retain uses a patented decision engine and engagement data “from individual interactions to optimize communication delivery and support clients’ communication efforts.”The product offers email and SMS deliverability that “enables businesses to improve communications at scale, preserve customer relationships, and maintain compliance with built-in technology that ensures the client-specified regulatory requirements are met no matter where customers are located.”Naama Bloom, General Manager at TrueML Products, said:“In today’s challenging economic landscape, more businesses are experiencing difficulty engaging with delinquent customers, and Retain helps them improve their connection rates with those customers in order to maintain relationships and get them back on track. Managing customer communications at scale can be challenging and expensive, but using Retain allows our clients to automate delinquency communications on digital channels, leading to increased customer engagement and subsequent repayment while reducing operational costs.”Retain prioritizes customer engagement and preference “with digital communications and intelligent, optimized timing and channel selection that is critical to preserving customer relationships, like the lender-borrower relationship.”Companies use Retain to “engage users more effectively and efficiently with a digital-first approach and can reduce the need for expensive headcount to contact customers or scale operations, freeing up resources for productive inbound operations as needed.”Clients have reported four times increased agent efficiency, “up to a 75 percent reduction in full-time employees needed for customer communications, and a 13 percent overall decrease in cost to recover while using Retain for digital delivery.”
One True Holding Company d/b/a/ TrueML, a financial technology software company developing machine learning-driven products that enable intelligent, digital communication in the financial services space, announced that Thomas Overton will “join as Chief Technology Officer.”. TrueML develops software using patented machine learning technology “to create a digital-first process that aligns with consumer communication preferences.” As a mission-driven company, TrueML aims “to bring solutions to the marketplace that redefine how creditors and consumers engage in debt collection.”. TrueML’s mission is “supported by data scientists, financial services industry experts and customer experience enthusiasts collectively building technology to serve people in a digital-first way by recognizing their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.”