Client Services Specialist
Entertainment
Posted on 1/13/2024
INACTIVE
SeatGeek

501-1,000 employees

Mobile focused ticket platform
Company Overview
SeetGeek's mission is to enable rightsholders to reach more fans, and as a result, sell more tickets to new audiences by putting inventory into the hands of other companies. The company is building an online marketplace for entertainment.

Company Stage

Series E

Total Funding

$692.5M

Founded

2009

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

0%

1 year growth

10%

2 year growth

52%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 2+ years experience in Ticket Operations with or for sports or live entertainment organizations
  • Passionate about ticketing technology and related services
  • Organized and conscientious with a high attention to detail
  • Excellent communication and collaboration skills
  • Ability to assess problems and identify effective and efficient solutions
  • Relentless client focus, able to advocate for clients' needs
  • Able to accommodate regular travel to clients within the US
Responsibilities
  • Ensure smooth day-to-day ticketing operations for clients
  • Facilitate ticketing operations launches for clients
  • Assist with software configurations as needed
  • Provide consultation to assigned clients on best practices
  • Develop relationships with clients' Ticket Operations team
  • Work internally with various teams to deliver results for clients
  • Occasional travel & onsite support of event day operations
Desired Qualifications
  • Experience with Season Ticket Renewals, Relocations, New Season schedule release & pre-sale/on-sales, Season Deposits, Package & Plans, Playoffs, Standalone event pre-sales/on-sales
  • Experience with event build, access control, tax and fee configuration, package & plan configuration, payment configuration, reporting requirements, online offers, and ticketing distribution partner set-up
  • Adept at sharing knowledge and experience with others