Technical Support Engineer

Job Description

Gastite delivers innovative solutions through our core values of safety, quality, people, and customers. We commit ourselves to ensure inclusion, integrity, and excellence as we prosper in all aspects of our business.

Primary Responsibilities:

The Technical Service Engineer is based in the Portland office and serves as the primary liaison between internal teams and field staff. This role provides timely technical support, training, and customer assistance while helping maintain safety and compliance. Most work (about 60–70%) is office-based, with 30–40% travel for hands‑on support, training, and basic field investigations.

• Provide technical support to customers and field staff by answering product questions and guiding them through basic troubleshooting.
• Assist with on‑site visits to observe installations, deliver introductory training, and support product demonstrations.
• Learn product designs, applications, and industry requirements to confidently explain product use.
• Document support calls, questions, and solutions to help build team knowledge and improve processes.
• Work with management to support product investigations and follow up on reported issues.
• Contribute to updating training materials and help present training sessions for customers and internal staff.
• Share recurring questions or field trends with Engineering, Quality, Customer Service, and Operations to support product improvements.
• Follow company safety procedures and begin learning relevant codes and standards used in HVAC/R and plumbing applications.

• Demonstrate mechanical aptitude and a willingness to build industry knowledge over time.
• Comfortable with regular travel for training and site visits.

Qualifications

Skills Required:

• Microsoft Office and CAD software
• Strong communication skills
• HVAC/R and plumbing, contracting, and industry experience
• Frequent domestic travel required, infrequent international travel

Education & Experience preferred:

• AS Engineering or equivalent through relevant work experience
• 2-6 years of relevant experience with HVAC/R

Additional Information

This list of duties and responsibilities is not intended to be exhaustive. As business needs change, additional duties or responsibilities may be added or removed. Gastite employees are expected to be team players and have a willingness to assist in other tasks on an as-needed basis.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)