Senior Personal Banker

Job Description

• NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.

We are looking for a proactive and customer-focused Senior Personal Banker to join our International Personal Banking team. In this role, you will act as a trusted point of contact for clients, provide tailored financial solutions, support junior colleagues, and help drive service excellence and business growth.

Qualifications

Key outputs

• Deliver outstanding service to International Personal Banking clients through phone, email and face-to-face interactions.
• Act as a subject matter expert and first point of support for junior colleagues with more complex client queries.
• Build and strengthen client relationships by understanding customers' financial needs and providing appropriate solutions.
• Manage client enquiries and workflows efficiently, ensuring a seamless customer experience.
• Support change initiatives, system enhancements and continuous improvement projects within the team.
• Work collaboratively with colleagues across Operations, Business Control and wider business functions to resolve client matters effectively.

Experience & Qualifications

• Educated to A-Level standard or equivalent.
• Minimum 3+ years' experience within banking and financial services 
• Exceptional customer service and communication skills.
• Confidence handling customer enquiries over the telephone and via email.
• Strong problem-solving and query resolution skills.
• Ability to remain calm and professional when dealing with complex or challenging situations.
• Excellent organisational skills with the ability to manage competing priorities.
• A positive team player who enjoys supporting colleagues and contributing to service improvements.

Behaviours

• Understanding People
• Managing Tasks
• Making Decisions
• Team Working
• Providing Insights

Technical

• Active Listening
• Difficult Calls Management
• Query Resolution
• Telephone Caller Handling

#SBO

Additional Information

Closing date - 17 November 2026

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