Business Process Manager Spare Parts

Job Title

Business Process Manager Spare Parts

Job Description

Vanderlande is looking for a Business Process Manager Spare Parts to lead the design, optimization, and implementation of our target operating model of Spare Parts. Working closely with different stakeholders, you will play a key role in shaping the Global Spare Parts operations.

Your Department 

The Global Spare Parts department consists of five sub-teams:

• Logistics (Netherlands) – Responsible for ordering, operational supplier performance management, inventory management, warehousing, and outbound logistics of spare parts. 

• Sales and Item portfolio Management (Netherlands) – Responsible for item control, item portfolio management, pricing, and sales order management/support.

• Spare Parts North America (USA) – Responsible for the execution of spare parts processes in North America

• Spare Parts Vanderlande Logistics (Germany) – Responsible for the execution of spare parts processes in Vanderlande Logistics

• Strategy and Transformation (Netherlands) – Focused on developing the spare parts strategy and leading transformation initiatives and change programs. You will be part of this team.

 
Your Position 

In this global role, you will spearhead the design, optimization, and implementation of our target operating model of Global Spare Parts. You will also assist in shaping the strategy and target operating model. 

You will collaborate with a wide range of stakeholders both within and outside of the Global Spare Parts department, including IT, supply, finance and service organizations within the different customer segments. This position offers a unique opportunity to influence both operational efficiency and strategic initiatives across regions.

You will be responsible for the end-to-end process of Global Spare Parts including item portfolio management, pricing, item control, sales order management/support, ordering, operational supplier performance management, inventory management, warehousing, and outbound logistics of spare parts.

The ideal candidate is a self-starter with a strong background in business process management, excellent communication and stakeholder management skills, and deep expertise in process optimization. Data savviness, openness to new technologies, and a strong drive for digitalisation are highly valued. While we value experience, our focus is on knowledge, personality, and the ability to drive change in a collaborative and inclusive manner.

Your key responsibilities:

• Own and Govern: define, standardize, and ensure compliance with the operating model

• Improve and Optimize: identify areas for improvement, drive change initiatives, and monitor key performance metrics to ensure ongoing process optimization.

• Lead Global Capability Design: lead the design, implementation, and optimization at a global scale, ensuring they are aligned with strategic business goals.

• Stakeholder Collaboration: liaise with internal and external stakeholders to ensure alignment on process design and implementation.

• Ensure regional business leaders and process managers are actively involved in process design and prioritization to balance global standardization with local business requirements.

• Own and maintain a formal global process exception framework, including evaluation, approval, documentation, and review of regional deviations

• Measure and communicate business value realized through process improvements, including service level improvements, efficiency gains, customer satisfaction, inventory optimization, and financial impact. 

• Mentorship and Training: mentor teams, support in training initiatives, and lead change management efforts to foster adoption of new processes and standards.

• Process Standards & Compliance: set global process standards, define KPIs, monitor performance, and ensure compliance across regions.

• Industry Awareness: keep up-to-date with industry trends and ensure best practices are incorporated into global process designs.
  

Your qualifications and competencies:

• Bachelor's degree in Supply Chain Management, Business Administration, or related field; Master's degree preferred.

• Business Process Management: strong understanding of BPM methodologies and process modelling tools.

• Analytical Thinking & Problem-Solving: ability to analyze processes, identify gaps, and propose improvements.

• Communication & Stakeholder Management: excellent communicator with the ability to manage a wide range of stakeholders across different levels and regions.

• Project Management Skills: ability to plan, execute, and monitor improvement initiatives, ensuring timely delivery, resource allocation, risk management, and cross-functional team coordination

• Decision Maker & Negotiator: ability to make informed decisions, negotiate with stakeholders, and build consensus across teams.

• Coalition Builder: capable of fostering collaboration and building strong relationships both within the Global Spare Parts and globally.

• Conceptual & Hands-On Approach: comfortable working at both a strategic (conceptual) and operational (hands-on) level to ensure successful execution of initiatives.

• Process Optimization Expertise: deep knowledge in optimizing and improving business processes with measurable impact.

• Global Mindset: comfortable working in a global role, with experience in collaborating across regions and time zones. Ability and willingness to travel 10%.

Your profile:

• Self-Starter: able to take initiative and lead projects with minimal supervision.

• Inclusive & Collaborative: a team player who promotes a culture of inclusivity and values diverse perspectives.

• Results-Oriented: focused on driving measurable improvements in business processes that align with broader business goals.

 
What do we offer?

In this role, you can expect a monthly salary between €6.500,- and €8.000,- gross, excluding 8% holiday allowance, based on your experience and qualifications.

In addition, we offer:

• 40 vacation days per year (20 statutory days and a flexible budget equivalent to 20 additional days).
• Flexible working hours.
• Hybrid working (40% from home and 60% from the office).
• A Health & Wellbeing budget of €300 per year.
• Travel allowance and full reimbursement of public transport costs.
• A working-from-home allowance.
• A collective pension scheme.
• Discount on supplementary health insurance.
• On-site health centres including a gym, physiotherapy, and occupational health support.
• Access to the Vanderlande Academy and a wide range of training opportunities.
• Employee communities, networks, and social initiatives.
• A modern company restaurant and coffee bar with professional baristas.
  

Interested?

If you're excited about working on innovative automation projects that have a real impact on some of the world's largest airports and parcel operators, we'd love to hear from you.

Apply today by submitting your CV and motivation.

For questions about this vacancy, please contact:

Britt Laarhoven
+31 (0)413 755 087