Workforce Administration Senior Specialist

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The APAC Workforce Administration Senior Specialist is part of Aon Business Services and provides workforce administration and People Operations support across the employee lifecycle focusing on the Pacific region. This individual contributor role delivers defined operational activities using established policies, SOPs, controls and service standards, partnering with People Operations, People Matters, People Partners, Payroll, Benefits and other teams as needed.

Core Responsibilities

• Provide workforce administration support across the employee lifecycle, including employment documentation & administration, employee records, job and data changes, and other defined colleague transactions.
• Manage assigned ServiceNow requests and other operational queues, ensuring accurate case assignment & documentation, timely resolution and appropriate escalation.
• Complete defined leave and benefits administration, including parental leave, KiwiSaver, benefits queries and coordination with benefits vendors.
• Support payroll administration and escalations, including overpayments, underpayments, corrections and related colleague queries, in partnership with Payroll
• Support cyclical People activities, including performance, compensation and benefits cycles, through assigned operational execution and readiness tasks.
• Complete Workday and systems administration activities, including approved employee data corrections and access support, and provide requisition and contingent worker administration.
• Maintain accurate reports, operational trackers, employee records and required audit documentation in line with privacy, confidentiality and country requirements.
• Create, maintain, and adhere to SOPs, process documentation, knowledge content and service standards; identify recurring issues and opportunities to simplify or improve processes.
• Partner with People Operations, People Matters, People Partners, Payroll, Benefits, Talent Acquisition, HR Technology and vendors to coordinate handoffs and resolve operational issues.

Skills and experience that will lead to success

• Experience in workforce administration, HR/People Operations, shared services, payroll or benefits administration, preferably supporting multiple countries.
• Experience working with HR systems and case-management tools; Workday, ServiceNow and DocuSign experience is preferred.
• Strong organization, case management, documentation and follow-through skills in a high-volume environment.
• High attention to detail and data accuracy, with the ability to handle confidential information appropriately.
• Strong written and verbal communication skills and the ability to collaborate across functions, countries and time zones.
• Ability to apply policies, SOPs, controls and escalation criteria consistently and contribute to process improvement.
• Bachelor’s degree or equivalent relevant work experience.

Success Measures

• Accurate and timely completion of assigned workforce administration activities within service and quality standards.
• Complete documentation, effective handoffs and timely escalation of issues outside defined scope.
• Positive colleague and stakeholder experience and contribution to consistent, efficient People Operations delivery.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self. All colleagues enjoy two Global Wellbeing Days each year, and we offer a variety of working style solutions.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. Aon values an innovative and inclusive workplace and is proud to be an equal opportunity workplace.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The APAC Workforce Administration Senior Specialist is part of Aon Business Services and provides workforce administration and People Operations support across the employee lifecycle focusing on the Pacific region. This individual contributor role delivers defined operational activities using established policies, SOPs, controls and service standards, partnering with People Operations, People Matters, People Partners, Payroll, Benefits and other teams as needed.

Core Responsibilities

• Provide workforce administration support across the employee lifecycle, including employment documentation & administration, employee records, job and data changes, and other defined colleague transactions.
• Manage assigned ServiceNow requests and other operational queues, ensuring accurate case assignment & documentation, timely resolution and appropriate escalation.
• Complete defined leave and benefits administration, including parental leave, KiwiSaver, benefits queries and coordination with benefits vendors.
• Support payroll administration and escalations, including overpayments, underpayments, corrections and related colleague queries, in partnership with Payroll
• Support cyclical People activities, including performance, compensation and benefits cycles, through assigned operational execution and readiness tasks.
• Complete Workday and systems administration activities, including approved employee data corrections and access support, and provide requisition and contingent worker administration.
• Maintain accurate reports, operational trackers, employee records and required audit documentation in line with privacy, confidentiality and country requirements.
• Create, maintain, and adhere to SOPs, process documentation, knowledge content and service standards; identify recurring issues and opportunities to simplify or improve processes.
• Partner with People Operations, People Matters, People Partners, Payroll, Benefits, Talent Acquisition, HR Technology and vendors to coordinate handoffs and resolve operational issues.

Skills and experience that will lead to success

• Experience in workforce administration, HR/People Operations, shared services, payroll or benefits administration, preferably supporting multiple countries.
• Experience working with HR systems and case-management tools; Workday, ServiceNow and DocuSign experience is preferred.
• Strong organization, case management, documentation and follow-through skills in a high-volume environment.
• High attention to detail and data accuracy, with the ability to handle confidential information appropriately.
• Strong written and verbal communication skills and the ability to collaborate across functions, countries and time zones.
• Ability to apply policies, SOPs, controls and escalation criteria consistently and contribute to process improvement.
• Bachelor’s degree or equivalent relevant work experience.

Success Measures

• Accurate and timely completion of assigned workforce administration activities within service and quality standards.
• Complete documentation, effective handoffs and timely escalation of issues outside defined scope.
• Positive colleague and stakeholder experience and contribution to consistent, efficient People Operations delivery.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self. All colleagues enjoy two Global Wellbeing Days each year, and we offer a variety of working style solutions.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. Aon values an innovative and inclusive workplace and is proud to be an equal opportunity workplace.

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