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Keeper Security

Zero-knowledge data protection platform

Senior Technical Program Manager - Privileged Access Management

Program ManagementConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • At least 5 years of experience in technical program management, engineering program management, technical project leadership, or a related role within SaaS, cybersecurity, or enterprise software.
  • Strong technical understanding of software development, application programming interfaces, cloud infrastructure, integrations, and modern enterprise application architectures.
  • Experience driving complex software initiatives across Product, Engineering, QA, and customer-facing teams.
  • Demonstrated experience managing multiple technical workstreams, dependencies, risks, and delivery timelines.
  • Experience coordinating complex customer escalations or production issues involving multiple engineering teams.
  • Ability to read and understand technical requirements, architecture discussions, logs, application programming interface documentation, and engineering tradeoffs.
  • Strong understanding of Agile software development, release management, and software delivery processes.
  • Ability to communicate effectively with engineers, product leaders, executives, and customer-facing stakeholders.
  • Proven ability to bring structure and accountability to ambiguous or rapidly changing technical initiatives.
  • Strong organizational, prioritization, and problem-solving skills.
  • Ability and willingness to use artificial intelligence-enabled tools effectively for technical analysis, documentation, issue management, and program execution.
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or a related field, or equivalent practical experience.

Responsibilities

  • Drive execution of roadmap initiatives across the KeeperPAM portfolio, including secrets management, secure remote access, endpoint privilege management, discovery, machine identity, and related capabilities.
  • Translate product priorities into clear execution plans, milestones, dependencies, and cross-functional workstreams.
  • Partner closely with Product Management and Engineering leadership to ensure roadmap initiatives progress from requirements through development, QA, and release.
  • Coordinate complex customer-impacting issues across Engineering, Support, Solutions Engineering, Product, and other technical teams.
  • Lead cross-functional efforts to identify root causes, define action plans, establish ownership, and drive high-priority customer issues to resolution.
  • Track engineering dependencies, technical risks, blockers, and delivery status across multiple concurrent initiatives.
  • Maintain clear visibility into roadmap execution, release readiness, and customer commitments for leadership and stakeholder teams.
  • Facilitate technical discussions and ensure decisions, dependencies, and follow-up actions are clearly documented and assigned.
  • Coordinate release planning, validation, readiness reviews, and handoffs across Product, Engineering, and QA teams.
  • Identify process gaps that create delivery friction and work with teams to improve execution, communication, and operational efficiency.
  • Support prioritization discussions by providing clear information on dependencies, delivery risk, engineering capacity, and customer impact.
  • Develop and maintain program metrics, status reporting, and dashboards that provide visibility into roadmap progress and issue resolution.
  • Use artificial intelligence-enabled tools such as Claude, ChatGPT, or similar platforms to improve technical analysis, documentation, issue summarization, status reporting, and workflow efficiency.

Desired Qualifications

  • Experience working with privileged access management, identity security, secrets management, or cybersecurity products.
  • Experience supporting enterprise customers with complex technical deployments or escalations.
  • Familiarity with cloud platforms, application programming interfaces, authentication, DevOps workflows, and enterprise integrations.
  • Experience with secrets management, secure remote access, machine identity, or endpoint privilege management.
  • Previous experience as a software engineer, solutions engineer, technical support engineer, or other technical practitioner.
  • Experience working in a high-growth SaaS or cybersecurity environment.

About the Company

Keeper Security

Zero-knowledge data protection platform

Keeper Security provides a zero-knowledge data protection platform for individuals and businesses, delivered on a subscription basis. It protects sensitive information by encrypting data so that even Keeper cannot access it, ensuring user privacy. The platform is scalable to fit anyone from individuals to large enterprises and offers features like advanced provisioning, reporting tools, delegated administration, and 24/7 support. What sets Keeper apart is its zero-knowledge architecture combined with extensive auditing and certification, giving customers strong privacy guarantees and trust. The company also offers multiple plan options (personal, family, student, business, enterprise) and multi-year subscriptions to reduce costs and ensure ongoing access to updates and support. Overall, Keeper’s goal is to provide a trusted, private, and scalable security platform that keeps user data protected and accessible to authorized users through continuous improvements and reliable service.

Company size
501-1,000
Company stage
Growth Equity (Venture Capital)
Total funding
$60.3M
Headquarters
Chicago, IL
Founded
2011

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