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RHA Health Services

Community-based disability and behavioral health services

Qualified Professional / Mobile Crisis Responder

Case Management & AdvocacyPosted on Nov 10
Full-timeBurlington, NC, USA$22 - $55k

About the Job

Requirements

  • Must meet the requirements of a Qualified or Associate Professional, or a Licensed or Provisionally Licensed Clinical Professional in North Carolina.
  • Must have at least one year of crisis service experience.
  • A Qualified Professional qualification can be met with a bachelor's degree outside a Human Services field and 4 or more years of full-time experience with the population served; a bachelor's degree in a Human Services field and 2 or more years of full-time experience with the population served; or a master's degree or higher and 1 or more years of full-time experience with the population served.
  • Must have a license, provisional license, certificate, registration, or permit issued by the governing board regulating the human service profession.
  • Human Service degrees include Social Service, Sociology, Psychology, or other Human Service degrees. Populations served include people with mental illness or substance abuse needs, both adults and children.
  • Pre-employment screening includes a criminal background check, checks of the OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities registries, drug testing, education verification, and other credentialing based on position requirements.
  • Proof of employment history or references may be required.
  • For positions requiring driving, proof of driver's license, driver's insurance, and vehicle may be required if transportation is part of the job.

Responsibilities

  • Support individuals and law enforcement in identifying and de-escalating people experiencing a behavioral health crisis or needing detox services, assessing level of care, and linking them with appropriate services.
  • Facilitate relationships and serve as a link between the company, parents, guardians, local agencies, and the community.
  • Minimize the effects of psychiatric symptoms or substance dependence that interfere with recipients' daily living and personal development, and provide supportive counseling.
  • Support clients in developing daily and community living, socialization, adaptation, behavior, and anger-management skills.
  • Participate in a first-responder on-call system available to consumers and their natural support network 24/7/365, and coordinate first-response resources according to consumer needs and the PCP.
  • Perform case-management functions, including linking and arranging services and referrals.
  • Work with clinical and professional staff to maintain communication, provide feedback, standardize procedures, and expedite PCP implementation.
  • Monitor service utilization to ensure it is effective, appropriate, and within the limits set by rules, the PCP, and service authorization.

About the Company

RHA Health Services

Community-based disability and behavioral health services

RHA Health Services provides community-based health and support services for people with disabilities and health challenges across Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee. Its offerings include disability supports, behavioral health counseling, substance use treatment, crisis intervention, and specialized Deaf and Hard of Hearing services, delivered through a person-centered, outcome-focused care model. Services range from supported living and outpatient care to vocational rehabilitation and 24/7 crisis response via facility-based centers and mobile teams, all designed to fit individual needs. The company differentiates itself through formal accreditations (CARF for substance use, CQL), a strong emphasis on accessibility and community inclusion, and growth through acquisitions like Howell Support Services. Its goal is to improve independence and quality of life for people it serves by tailoring supports and expanding access to care.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Asheville, NC
Founded
1989

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