Customer Service Representative
About the job
- A high school degree or GED is required.
- At least one year of previous customer service experience is required.
- Basic computer proficiency is required, including experience learning and using software in a work or school setting.
- Clear oral communication skills are required.
- Ability to de-escalate situations and quickly resolve customer complaints is required.
- Prior experience adhering to company policies and demonstrating core values is required.
- The role requires repetitive wrist, hand, and/or finger motions.
- The role requires sedentary work, primarily sitting or remaining stationary for prolonged periods.
- Visual perception is required, including peripheral vision, depth perception, and the ability to adjust focus.
- Handle inbound and outbound customer service calls with clients placing meal orders.
- Address questions and provide customer service.
- Input order information into the appropriate client order screen.
- Document all conversations with clients in the client information database.
- Ensure all assigned clients are contacted and have an order on file.
- Contact case managers by telephone, email, and/or fax when a special situation arises regarding one of their clients.
- Work quickly and efficiently without making the client feel rushed.
- At least one year of previous call center experience is preferred.
- Previous experience with an auto dialer, multi-line phone system, and/or customer relationship management (CRM) systems, Microsoft Outlook, and Microsoft Teams is preferred.
- Previous experience working with HIPAA policies and procedures is preferred.
About the company
Mom’s Meals provides home-delivered, dietitian-planned meals for patients and seniors who want to stay independent while managing chronic conditions. Its meals are designed by Registered Dietitians, prepared by chefs in USDA‑inspected kitchens, and delivered to homes or congregate sites across 48 states. The company works with health plans, Medicaid/Medicare programs, and other care entities to offer nutrition solutions tailored to conditions like heart disease, diabetes, and kidney disease, with gluten-free and vegetarian options. What sets Mom’s Meals apart is its focus on healthcare partnerships and program eligibility to support hospital recovery, improve patient outcomes, and reduce readmissions through disease-specific menus and scalable meal delivery. The ultimate goal is to help clients maintain independence and health through proper nutrition.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Ankeny, Iowa
Founded
1999
Get referred to Mom's Meals
See people who can refer or advise you
Simplify's Take
What believers are saying
- Mom's Meals reported 59,863 donated meals in 2025, signaling operational scale and goodwill.
- The Western Massachusetts pilot targets up to 500 Medicare Advantage members, creating near-term reference customers.
- Health plans need lower readmissions, and Mom's Meals publishes outcome data supporting that thesis.
What critics are saying
- PurFoods settled a data-breach class action for $4.25 million in December 2025.
- The 2023 breach exposed data for 1.2 million people, damaging trust with payers.
- Medically tailored meals face reimbursement dependence; one CMS policy shift can crush demand.
What makes Mom's Meals unique
- Mom's Meals runs medically tailored meals across 70 facilities nationwide, serving 48 states.
- Its 2026 Agilix Health collaboration integrates meals into Medicare Advantage care models.
- PurFoods positions Mom's Meals as food-as-medicine infrastructure, backed by white papers and case studies.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 6%1 year growth
↑ 6%2 year growth
↑ 6%The company behind Mom's Meals faces a class action over a data breach that reportedly occurred between January 16 and February 22, 2023.
ANKENY, Iowa, June 4, 2024 /PRNewswire/ -- Mom's Meals® 2023 customer satisfaction survey set all-time records in many categories and revealed many happy customers. The annual survey was conducted by an objective third party and gathered feedback from over 1,200 customers from more than 30 states. To track and measure customer satisfaction, the survey gathered responses to rate overall satisfaction, service and customer care, meals and menus, packaging and delivery.New records were set in:Overall program satisfaction — 90% of customers were satisfied or very satisfied with the program. The top drivers of satisfaction include the quality and variety of meals offered and the fact that the meals help them eat healthier.90% of customers were satisfied or very satisfied with the program. The top drivers of satisfaction include the quality and variety of meals offered and the fact that the meals help them eat healthier. Customer Care — Mom's Meals achieved a 95% customer care satisfaction rating
Turke & Strauss LLP, a leading data breach law firm, is investigating PurFoods, LLC, which does business as Mom's Meals, regarding its recent data breach.
Health New England is partnering with Mom’s Meals to offer home-delivered, ready-to-heat meals to Health New England’s more than 180,000 plan members on a self-pay basis with no shipping fees included, when using special code HealthNewEngland.
Amerigroup Georgia is partnering with Mom's Meals on the program, which addresses social determinants of health and aims to help reduce pregnancy and delivery complications in a medically complex and underserved population.