Senior Manager - Solution Engineering

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

How you'll make impact

You'll lead and develop a Solutions Engineering team supporting Enterprise and SME sales organisations across APAC. You'll shape how the team designs solutions, partners with customers and scales its impact across the region.

• Lead and develop a Solutions Engineering team supporting Enterprise and SME sales organisations across APAC

• Partner with Sales, Product, Engineering, Legal, Operations and senior customer stakeholders to design solutions that meet complex business goals

• Own the technical components of the end-to-end sales cycle, from discovery and solution design through API integration and successful go-live

• Lead the RFP management process, improving consistency and accuracy across responses while coordinating input from cross-functional teams

• Manage team outcomes, deliver OKRs and allocate resources to meet customer schedules and objectives

• Act as a trusted technical advisor on Airwallex's financial infrastructure platform, helping organisations grow their businesses globally

• Take ownership of the most challenging solution projects, using strong customer-facing and consulting experience to navigate ambiguity and deliver outcomes

• Shape the team's processes, capabilities and operating model as Solutions Engineering continues to scale across APAC

You'll work from our Singapore office five days a week.

What we're looking for

Essentials

• A bachelor's degree in a STEM discipline, with strong academic achievement

• 8+ years' experience in a customer-facing engineering role such as Solutions Consultant, Solutions Architect or Sales Engineer, ideally within a global software enterprise

• At least 2 years' experience leading or managing a team

• Strong organisational and time-management skills, with the ability to manage competing priorities across multiple opportunities and customers

• A strong problem-solving mindset and the ability to work with customers, partners and Engineering teams to develop new products and solutions

• Executive engagement skills and presence, with the ability to build credibility and strong relationships with decision-makers at all levels

• Experience managing complex solution projects and overseeing successful customer go-lives

• The ability to work independently, make sound decisions in ambiguous circumstances and develop a clear path forward with customers

Preferred

• Knowledge of the payments domain or financial services

• Hands-on experience developing product solutions, either internally or in a consulting role

• Experience leading RFP responses and coordinating complex cross-functional inputs

• A strategic and creative approach to identifying challenges and overcoming difficult obstacles

• A strong track record of learning quickly and actively building domain knowledge

You'll thrive here if

• You're comfortable owning the roadmap yourself.

• You own the outcome and you don't wait for permission to fix what's broken.

• You're comfortable making decisions with incomplete information and moving quickly anyway.

• You enjoy working closely with people across multiple countries and time zones as part of one connected, global team, including flexing your hours occasionally to make that connection work.

• You value in-person collaboration and are happy being in the office five days a week.

• You communicate clearly and directly across cultures, and you're thoughtful about how context shifts meaning across borders.

• You say what you mean. You're direct, but you lead with respect.

• You connect dots across functions and hold the big picture without losing grip on the details.

Learn more about your team

Merchant Services at Airwallex is made up of two teams: Solutions Engineering and Technical Support, working together to turn customer-facing technical work into product progress. Across both teams, we help businesses design, integrate, launch, optimize, and scale on Airwallex's global financial infrastructure, covering solution architecture, delivery, technical account management, optimisation, and support.

The mandate is simple: solve for the customer in front of us, and build for the customers we haven't met yet. Sitting close to Product, Engineering, and Design means the patterns you see in real customer integrations can become better APIs, documentation, tooling, onboarding paths, and product capabilities. The hard part is doing both at once: shipping for today's customer without losing the signal that improves the product for the next.

This is a team for people who can earn trust with builders, reason through complex systems, communicate clearly, and stay grounded in commercial outcomes. If you want to work at the intersection of agentic finance, customer impact, and product development, this is where your work compounds.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.