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Soho House

Global private members' club and hospitality

Server Captain

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

  • At least 5 years of experience in bars and a proven ability to lead and influence others on the floor.
  • Must be at least 18 years old.
  • Ability to work effectively in fast-paced, high-volume environments, remain calm, and resolve problems quickly under pressure.
  • Must be hospitable, approachable, passionate about customer service, and respectful toward coworkers and customers.
  • Ability to demonstrate competencies covered by the training program and Club School.
  • Availability to work flexible shifts and schedules, including weekends and holidays as needed.
  • Ability to follow instructions and work both as part of a team and independently.
  • Certified tips and point-of-sale system knowledge.
  • Inventory knowledge.
  • OpenTable and Opera knowledge.
  • English is required.
  • Ability to grip, grasp, turn, and hold objects with the hands; stand for at least 8 hours; move quickly around the club; and move, pull, carry, or lift at least 20 pounds.
  • Ability to occasionally kneel, lean, bend, and climb as needed, and perform physical activities such as lifting, cleaning, and bending.
  • Ability to stand, walk, lift, bend, reach, push, turn, and squat for extended periods.

Responsibilities

  • Supervise the team during service and positively influence the team to deliver effective and efficient service.
  • Explain and educate members and guests about menu items and associated allergens, and deliver an accessible, elevated experience in accordance with Soho House service standards.
  • Collaborate with team members, complete pre- and post-service duties, enter orders accurately into the point-of-sale system, and remain attentive to additional member or guest requests.
  • Support operations and staff as an extension of the management team, help make decisions, and inform management about staff performance, feedback, and overall service reviews.
  • Partner with Food and Beverage leaders to ensure new team members complete onboarding checklists, servers take breaks, and systems and processes are implemented to improve staff and guest support.
  • Develop and maintain professional relationships with coworkers and the manager, and complete checklists for processes learned in Club School.
  • Improve the dining experience by recommending food and beverage pairings and promoting specials to drive sales while delivering consistent, personalized service in accordance with Soho House standards.
  • Communicate with management and the Executive Chef about allergies or potential risks identified during service.
  • Complete end-of-shift checkout reports and have management review and sign them.
  • Comply with health and safety policies, company policies and procedures, and applicable local, state, and federal laws.
  • Address special guest requests or identify suitable alternatives, and advise the manager when further evaluation or options are needed.
  • Ensure food orders are properly plated and served, and assist runners and bus staff with expo tickets and the service bar to support table orders.
  • Clean and stock the server and bar areas, and polish silverware, plates, and glassware as needed.
  • Perform other duties assigned by the supervisor or manager.

About the Company

Soho House

Global private members' club and hospitality

Soho House is a global private membership platform that connects creatives and other professionals through exclusive Clubs called Houses, plus online access and city-only options. Members pay fees to access workspaces, social spaces, events, bedrooms, dining, and related services, with revenue also coming from in-house food/beverage, hotels, retail (Soho Home), and standalone venues. It differentiates itself by building a curated, community-driven ecosystem that combines hospitality, workspaces, and a lifestyle brand across many cities, rather than focusing on a single hotel or club. Its goal is to create a globally connected community where members can collaborate, socialize, and access a consistent, premium experience across locations.

Company size
5,001-10,000
Company stage
IPO
Headquarters
London, United Kingdom
Founded
1995

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