Customer Success Manager - Accounting & Taxation
About the job
- Two to five years of professional experience in accounting, account management, or a similar customer-facing role, ideally in an accounting-firm environment or alternatively in SaaS or fintech.
- Completed vocational qualification as Steuerfachangestellter, Steuerfachwirt, or Steuerberater, or university studies in finance.
- Deep understanding of the financial, invoicing, and accounting needs of companies and/or tax advisers.
- Strong communication skills, empathy, and the ability to explain complex matters simply.
- A proactive, solution-oriented approach and willingness to build processes from scratch in an early-stage team.
- Willingness to travel to the Paris headquarters for onboarding and to visit customers within Germany approximately once per month.
- Negotiation-level German proficiency at C2 level or as a native speaker.
- Fluent English proficiency for collaboration with the international team.
- Fully onboard new company and tax-adviser customers onto the Pennylane platform and ensure they quickly obtain maximum value from the solution.
- Act as the primary contact for existing customers, maintain trusted relationships, identify upsell opportunities, and ensure customers use Pennylane effectively to achieve their business goals.
- Conduct regular health checks and reviews to maximize customer satisfaction and retention and prevent churn.
- Work closely with the German sales team and management to optimize processes, provide feedback on product requirements, and contribute to Pennylane's strategic growth in Germany.
- Develop into a product expert for Germany's finance and accounting landscape and share this knowledge with customers.
- Experience in an accounting-firm environment, or alternatively in SaaS or fintech.
- English proficiency; the required level is assessed according to the department.
- Enthusiasm for a constantly changing work environment.
- High willingness to collaborate within the team and with other stakeholders.
- Sufficient experience to align daily tasks with business priorities.
About the company
Pennylane provides a financial operating system for European SMEs and their accountants. It unifies invoicing, payments, cash management, bookkeeping and tax filings into one collaborative platform. The system uses modular financial tools that sync data across modules and adds German localization, authorized e-invoicing infrastructure, and AI-powered copilots to assist accountants. Its goal is to become the standard end-to-end financial operations stack for Europe’s SMEs and their accountants, expanding payments capabilities and tax/compliance integration.
Company Size
1,001-5,000
Company Stage
Series E
Total Funding
$443.9M
Headquarters
Paris, France
Founded
2020
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Simplify's Take
What believers are saying
- Pennylane raised €175 million in January 2026 led by TCV.
- It serves 800,000 companies and 6,000 accounting firms, with 115 million euros ARR.
- Germany expansion and 2026 e-invoicing demand create immediate adoption tailwinds.
What critics are saying
- Qonto and banks attack Pennylane's SME workflows, compressing acquisition economics.
- France's September 2026 e-invoicing rollout exposes implementation failures and support overload.
- A failed German launch leaves Pennylane dependent on France's regulated market and invites commoditization.
What makes Pennylane unique
- Pennylane combines accounting, banking, invoicing, and payments for French SMEs.
- Its approved PDP e-invoicing status embeds French compliance competitors struggle to replicate.
- Accountants collaborate on one platform with clients, creating workflow lock-in.
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Benefits
Remote Work Options
Company Equity
Home Office Stipend
Wellness Program
Paid Vacation
Health Insurance
Lunch Credits
Flexible Work Hours
Gym Membership
401(k) Company Match
Growth & Insights and Company News
6 month growth
0%1 year growth
1%2 year growth
1%Qonto and Pennylane, two Paris-based fintechs, operate as both partners and competitors in Europe's SME financial services market. Qonto, founded in 2016 and valued at $5 billion, serves over 600,000 customers across eight European countries with business banking, corporate cards and bookkeeping tools. Pennylane, founded in 2020 and valued at $4.25 billion, has over 800,000 customers using its all-in-one accounting and financial management platform. Whilst both companies integrate with each other's services, they increasingly compete for business. The rivalry will intensify as France introduces mandatory electronic invoicing for B2B transactions in September. Qonto is pursuing a French banking licence to offer lending products, whilst Pennylane recently raised $200 million to fund potential acquisitions. Qonto's managing director emphasises their different customer acquisition strategies, though both target traditional financial incumbents.
The funding round values Pennylane at $4.25bn, according to a report.
Pennylane, a French accounting software startup, has raised $200 million in a funding round led by TCV, with participation from Blackstone Growth and existing investors Sequoia, DST, CapitalG and Meritech. Founded in 2020 by Arthur Waller, Pennylane offers an all-in-one platform combining accounting production, financial management and payments, designed for seamless collaboration between accountants and their clients. The company differentiates itself from competitors like Xero and QuickBooks through its European regulatory focus and partnership approach with accounting firms. The platform features AI-driven automation, real-time financial insights and integrated payment tools. Pennylane now supports 6,000 accounting firms and 800,000 companies, employing 1,000 people. The funding will accelerate AI development and European expansion as the company approaches profitability.
French company Pennylane is negotiating a fresh investment of around $200 million at a $4.25 billion valuation.
Pennylane, a French fintech, has secured a €75 million funding round, doubling its valuation to €2 billion. The company plans to leverage new invoicing regulations and AI to expand, focusing on France before targeting continental Europe. With 4,500 accounting firms and 350,000 SMEs as clients, Pennylane aims to capitalize on France's mandatory e-invoicing reform by 2026. CEO Arthur Waller projects $100 million ARR this year, emphasizing AI's role in enhancing accountant services.