Learning & Development Officer

What’s the job? 

Assists in the clerical and administration work of the Training Department, carries out the general office procedures and helps in implementing training & development programs in the hotel and. 

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: 

True Attitude: by caring, wanting to make a positive difference and building genuine connections with guests. 

True Confidence:  by having the knowledge and skills to perform the role and giving the confidence, help and support to both guests and colleagues. 

True Listening: by focusing on what the guest is saying, picking up body language that is often overlooked and understanding what the guest wants and needs 

True Responsiveness: by providing guests with what they need and doing so in a timely and caring manner. 

YOUR DAY-TO-DAY

 • Maintains departmental expenses in line with budget

 • Maintains departmental audio-visual equipment and training manuals

 • Collates attendance and vacation sheets of the training department including summer trainees, permanent, casuals’ members and trainees

 • Processes store requisitions and purchase orders in line with hotel standards

 • Assists in processing data entry with updates for colleagues’ training on Hotel HR information system

 •Updates training manuals and colleagues’ files

 • Maintains and updates hotel library with full responsibility of books and learning materials

 • Communicates with hotel colleagues concerning the implementation of the monthly training calendar

 • Ensures instructor-led & online training programs run successfully.

 • Prepares for training sessions with regards to coffee breaks, audio visual equipment printed materials

 • Collates attendance of colleagues during training to process for system feeding

 • Collates Course Critique forms ensuring forms are issued to, and completed by each delegate upon conclusion of the training programs

. • Maintains a positive work environment that supports the annual team members’ satisfaction survey

 • Conducts Brand Orientation training sessions when required.

 • Assists in dealing with external training bodies, including governmental institutions, to organize training sessions inside or outside hotel premises

 • Assists in organizing language classes for hotel colleagues

 • Processes the translation of required training material, or IHG collaterals received to help in the transmittal of information to all levels of colleagues, ensuring Brand standards of guest service performance

 • Initiates innovative ideas enhancing an overall positive guest experience

 • Conducts Service Behavior Training sessions when required.

 • Solicit feed-back & build relationship to drive continuous improvement in guests and colleagues’ satisfaction

 • Collect, and maintain comprehensive updated in the know of “PRODUCT KNOWLEDGE”

 • Assists in the preparation process of all the standard IHG initiatives/set programs in coordination with all the concerned departments for successful running

 • Demonstrate ethical behavior, confidentiality in conduct of day-to-day business

WHAT WE NEED FROM YOU

• University degree

 • Ability to demonstrate practical knowledge and application of HR, training and development requirements is critical for success in this role.

 • Ability to handle confidential material will be critical; the successful candidate must be able to demonstrate high levels of trustworthiness and integrity

. • Work independently and within team environment.

• Leadership & supervisory skills with ability to take decisions when needed

 • Strong communication skills – including the ability to fluently translate between English and Arabic and vice versa for training material (Written) & delivery (verbal). Such experience may have been gained via study or preferably through a combination of study and job assignments. • Strong presentation skills

. • The Training Officer will interact with departmental trainers; therefore, this will require a mature interpersonal style and clear communication 

• Computer literate, especially Microsoft Word, PowerPoint, Excel.

 • Knowledge and ability to use Intranet and Internet tools to support training and development

HOW DO I DELIVER THIS?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

 • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

 • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

 • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs 

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.