Account Manager - Multi-Line Risk Management Programs

Overview

Account Manager, Workers’ Compensation Programs (Hybrid/Remote Eligible)  Location: Dublin, Ohio (Hybrid) | Remote Consideration Available for Qualified Candidates Schedule: Flexible start time. Following initial training (approximately 1-2 weeks), employees may transition to a hybrid schedule. Hybrid team members are expected onsite approximately 1-2 days per week depending on residence location. Salary Range: $95,000 - $105,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

CCMSI is seeking an Account Manager to oversee a diverse portfolio of risk management programs with a primary emphasis on Workers' Compensation and additional casualty-related lines of coverage. This client-facing role serves as the strategic liaison between clients and CCMSI service teams, ensuring operational excellence, strong financial stewardship, and successful program outcomes. The Account Manager will partner closely with healthcare, manufacturing, and other industry clients to develop solutions, analyze program performance, coordinate service delivery, and build long-term business relationships.

Responsibilities

 

• Build and maintain strong relationships with assigned client accounts through regular communication and strategic partnership.

• Understand client goals and objectives and coordinate service strategies that support desired outcomes.

• Partner with claims, accounting, underwriting, loss control, and other internal teams to ensure quality service delivery.

• Review and communicate operational and program performance data, reports, and recommendations to clients.

• Monitor client programs and identify opportunities for process improvement, efficiency, and enhanced service.

• Coordinate client meetings, presentations, and ongoing program reviews.

• Support financial and operational reporting activities related to assigned accounts.

• Travel to client meetings and business-related events as needed.

Qualifications

Required:  

• Demonstrated success managing client relationships in insurance, risk management, third-party administration, brokerage, or related industries.

• Strong understanding of Workers' Compensation programs and claims operations.

• Excellent verbal, written, and presentation skills.

• Experience analyzing operational, financial, or claims-related reports and communicating results to clients.

• Strong organizational skills with the ability to balance multiple client priorities.

• Proficiency with Microsoft Office applications including Excel, Outlook, PowerPoint, and Word.

• Ability to travel approximately 20% as business needs require.

Nice to Have:  

• Prior experience managing multi-line casualty programs.

• Experience supporting self-insured, large deductible, or third-party administered accounts.

• Healthcare and manufacturing industry client experience.

• Bachelor's degree or equivalent experience preferred.

• Prior account management experience within a TPA, carrier, broker, or risk management organization.

How We Measure Success

Success in this role is measured through:

• Strong client satisfaction and relationship retention.
• Effective communication with clients and internal stakeholders.
• Timely and accurate reporting and program oversight.
• Successful coordination across multiple departments and accounts.
• Achievement of client service goals and operational objectives.
• Consistent responsiveness to client needs and business priorities.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.  CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.  Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you. #CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #InsuranceCareers #IND123 #AccountManager #WorkersCompensation #ClientServices #RiskManagement #LI-Remote #LI-Hybrid