Operations Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Business Support

Job Category

Responsibilities include: 

AcAccount Communications

• Draft, distribute, and manage templates for account-wide operational communications (updates, outages, policy changes, event notices)
• Maintain a consistent communication cadence with account stakeholders
• Review site/team lead communications for accuracy and alignment with messaging standards
• Manage distribution lists and communication channels (email, SharePoint, Teams, etc.)
• Coordinate communication timing around major account events, transitions, or escalations
• Archive key communications for reference and audit purposes

MSA Management Support

• Maintain working knowledge of the account's Master Services Agreement (MSA) scope, deliverables, and SLAs
• Monitor operational performance against MSA commitments and flag gaps
• Support preparation of materials for MSA review meetings or renewals
• Track and document MSA amendments, scope changes, or exceptions
• Coordinate with contracts/legal or client teams on MSA-related questions
• Ensure account processes remain aligned with current MSA terms

Operations Process and Policy Support

• Maintain and update documented operations processes and policies
• Review existing processes for efficiency gaps and recommend improvements
• Ensure consistent application of policies across teams and sites
• Support rollout and communication of new or revised processes/policies
• Gather team feedback on process pain points and incorporate into updates
• Maintain a central repository of current, approved process documentation

KPI Management

• Track and consolidate facilities management KPI data across the account
• Prepare regular KPI dashboards/reports for leadership and client review
• Identify trends, performance gaps, or areas of concern based on KPI data
• Coordinate with team leads to address underperforming metrics
• Validate data accuracy and sourcing before KPI reporting is finalized
• Support benchmarking against contractual targets or industry standards

Operations Documentation Support

• Maintain up-to-date operational documentation (SOPs, playbooks, emergency procedures)
• Ensure documentation reflects current processes, tools, and account requirements
• Organize and manage document storage/version control (e.g., SharePoint)
• Support audits by ensuring documentation is complete, accurate, and accessible
• Coordinate with subject matter experts to update documentation as processes evolve

Training Support

• Coordinate training schedules and logistics for account operations staff
• Maintain training materials and ensure content reflects current processes/tools
• Track training completion and compliance across the team
• Identify training gaps based on performance issues or process changes
• Support onboarding training for new hires or contingent workers
• Gather feedback on training effectiveness and adjust content/delivery accordingly

Qualifications:

• Education, minimum of High School diploma.
• Minimum of 3 years current data entry experience.
• Strong customer service skills, internal and external to organization.
• The ideal candidate must possess knowledge of Microsoft Office Suite, Word, Excel, and PowerPoint.
• Must be able to take responsibility for various projects with an attention to detail and prioritize workload to meet critical deadlines.
• Excellent oral and written communication skills are essential for success in this position.
• Candidate must exhibit the following qualities: Professionalism, Confidentiality and Discretion.
• Must have a home office with high speed internet access.

Job Description

The Operations Coordinator supports the daily activities of engineers by utilization of Corrigo and applications to maintain appropriate levels of performance. This will include running reports, ordering replacement equipment as needed, and compliance issues

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

41,600.00 – 50,897.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Charlotte, NC

Job Tags:

Accounts Payable Process, Budget Management, Compliance Monitoring, Data Quality Assurance, Financial Reporting and Analysis, Process Improvements, Project Management, Stakeholder Management, Variance Analysis, Vendor Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.