Operations Customer Service Specialist
Fuku
Operations Customer Service Specialist
Fuku
AI-powered platform matches candidates with jobs
Fuku · Kuala Lumpur, Malaysia · Full-time · Posted 2026-10-28
Workplace: on_site
About Hytech:
Hytech is a leading management consulting firm headquartered in Australia and Singapore. The company specializes in digital transformation for fintech and financial services organizations. Hytech delivers end-to-end consulting services and robust middle- and back-office solutions to help clients optimize operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.
About the Role:
We are seeking a dedicated and detail-oriented Operations Customer Service Specialist to join our team. In this role, you will be at the heart of our client experience, ensuring smooth daily operations while delivering exceptional service and support.
Key Responsibilities:
- Responsible for daily reconciliation of the company’s books against external party positions, while monitoring and managing risk exposure to ensure accuracy and control.
- Provide timely customer support via live chat and email.
- Handle client inquiries on accounts, products, and platforms.
- Process deposits, withdrawals, and maintain accurate records.
- Perform KYC verification and ensure compliance standards.
- Resolve customer issues and support operational documentation.
What We’re Looking For:
- Strong communication skills in English and Mandarin, with the ability to handle customer interactions professionally.
- Proven experience in customer service or operations.
- Experience in the fintech industry.
- Ability to multitask in a fast-paced environment, with basic knowledge of financial operations or KYC as an advantage.
- Open to working on a 24/5 shift and fully on site.
Working Location:
- KL Eco City (accessible via LRT Abdullah Hukum).
Working Hours:
- 24x7 on-site shift rotation with competitive shift allowance (5 days of work per week).
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Fuku.ai provides an AI-powered recruitment platform that helps HR teams find top candidates by delivering a curated, ranked list of profiles and resumes, with a focus on white-collar roles like lawyers, finance, and tech. It automatically matches job seekers to relevant opportunities based on experience, skills, and preferences, and lets professionals build detailed profiles. It differentiates itself with curated, ranked candidate lists within a subscription model for companies and a Talent Community that connects specialists to opportunities within client networks. Its goal is to help clients speed up hiring, optimize recruitment processes, and enable meaningful business improvements.
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