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Full-Time

Service Engineer I

Wits, Northeast

Updated on 7/19/2024

Wayfair

Wayfair

10,001+ employees

E-commerce platform for furniture and decor

Consumer Goods

Entry

Cranbury, NJ, USA

Category
IT Support
System Administration
IT & Security
Required Skills
PowerShell
Communications
Customer Service
Requirements
  • High School diploma or equivalent
  • Bachelor’s or Associate’s Degree in Computer/IT related field preferred
  • 1+ years of IT support experience in a warehouse environment
  • Experience troubleshooting Windows Server, Active Directory, DNS, DHCP, VoIP, VPN, and networking devices
  • Experience with SCCM for software deployment
  • Experience with warehouse device equipment troubleshooting
  • Strong customer service and organizational skills
  • Excellent communication and team-building skills
  • A+ or Network+ certifications preferred
  • Scripting ability in Powershell, VBScript, or PHP is a plus
Responsibilities
  • Build relationships with Warehouse Operations team
  • Troubleshoot technical issues including Windows server, network connectivity, and warehouse equipment
  • Prioritize tickets on ServiceNow for timely resolutions
  • Collaborate with cross-functional teams to solve incidents
  • Participate in continuous improvement efforts
  • Identify and fix recurring technical issues
  • Maintain policies, procedures, and processes
  • Lead technical projects impacting the site
  • Provide support to 24/7 fulfillment centers
  • Assist team members to achieve goals

Wayfair is a leading e-commerce platform specializing in home furnishings and decor, offering an expansive selection that caters to diverse tastes and budgets. The company stands out for its strong customer-centric approach, utilizing advanced e-commerce technologies to enhance the shopping experience. Working at Wayfair provides employees with the opportunity to be part of a dynamic team that values innovation in digital commerce and customer engagement, making it an ideal environment for professionals passionate about driving technological advancements in the retail industry.

Company Stage

IPO

Total Funding

$2.3B

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-11%

2 year growth

-20%