Manager Technology
Southwest Airlines
Manager Technology
Southwest Airlines
Runs a low-fare airline on US and leisure routes
Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As a Manager of Technology on the AI Platform Services Team, you'll lead the Team responsible for building and scaling the AI foundation that powers the next generation of Southwest's Customer and Employee Experiences. You'll guide Engineers and technical Teams in developing reusable AI capabilities—including orchestration, integrations, governance, observability, and agent frameworks—that enable intelligent solutions across shopping, booking, digital servicing, Customer CARE, and future channels. Partnering closely with Business and Technology leaders, you'll help transform AI from isolated experiments into scalable, enterprise-wide capabilities that deliver measurable value. Through People-focused leadership, technical strategy, and cross-functional collaboration, you'll help accelerate innovation, improve operational efficiency, strengthen governance, and enable Southwest to deliver more seamless, personalized, and connected experiences for our Customers while maintaining ownership of critical data, decisioning, and technology platforms.
Additional Details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Pay & Benefits:
Competitive market salary from $145,600 - $161,800 per year to $161,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents
Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
Explore more benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Runs a low-fare airline on US and leisure routes
Southwest Airlines is a low-fare passenger airline flying leisure and business travelers across the United States, Mexico, Central America and the Caribbean. It runs a point-to-point network that links many midsize and secondary airports directly instead of routing most trips through a few large hubs. Customers book through Southwest's own website and app, choosing fare bundles that set bag allowances, change flexibility and boarding order. Revenue comes from ticket sales, bag and seat fees, and sales of frequent-flyer points to partner companies. Southwest was incorporated in 1967, began flying three Texas cities in 1971, and is headquartered in Dallas, Texas.
Explore more opportunities at Southwest Airlines