Patient Accounts Representative

Responsibilities

Skywood Recovery Center is a residential treatment facility offering integrated treatment for addiction and mental health conditions. Skywood Recovery provides individual and group therapy, experiential therapy, equine and art therapy, and yoga. Located in Augusta, MI, a convenient drive from Kalamazoo and Lansing, MI, the campus offers a restorative environment with opportunity to enjoy the outdoors.

Skywood is part of one the nation’s largest and most respected hospital management companies, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, UHS today has annual revenue exceeding $10.7 billion. In 2019, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2018, UHS ranked #268 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. 

Our operating philosophy is as effective today as it was 40 years ago, enabling us to provide compassionate care to our patients and their loved ones: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.
 

Headquartered in King of Prussia, PA, UHS has more than 87,000 employees and through its subsidiaries operates 350 inpatient acute care hospitals and behavioral health facilities and 30 outpatient and other facilities located in 37 states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information on the Company, visit our web site: http://www.uhsinc.com.

Qualifications

The Patient Accounts Representative is responsible for coordinating the collection of patient out-of-pocket expenses in a timely, effective and efficient manner.

Essential Duties and Responsibilities

• Works closely with the Admissions department to clearly define expected out-of-pocket expenses for families to be paid at the time of admission, or deferred payments as applicable.
• Meets patients at the time of admission to compassionately and effectively review financial expectations collections for payments due.
• Maintains accounting of payments made and payments due throughout an active treatment episode, and meets with patients and/or guarantors to insure timely payment on accounts.
• Calculates deductibles, co-payments, transportation fees, and ancillary fees and clearly communicates these fees to patients and/or guarantors.  Updates these calculations in a timely manner and communicates updates any time a change in status occurs (i.e., change in level of care, denial due to medical necessity, other denials, etc.).
• Coordinates and communicates outstanding out-of-pocket fees remaining after patient discharge to billing vendor, and appropriately designates which fees should be turned over for collections following billing vendor attempts at collection.
• Maintains an accounting of all receipts/deposits in proper allocations and manages bank deposits.
• Responsible for notarizing documents and training other FRN staff on proper notary processes.

Knowledge, Skills and Abilities

• Must have high level of interpersonal skills.  Position continually requires demonstrated poise, professionalism, tact and diplomacy.
• Exercise good judgment, apply common sense and successfully handle ambiguity.
• Exceptional analytical and problem solving skills.
• Understands need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts.
• Must have strong knowledge of a variety of computer software applications in word processing and spreadsheets (MS Word, Excel)
   

Education and Experience

• High School Degree or GED required. 
• Minimum of 2 years of experience required in insurance verification and/or insurance billing