Full-Time
Personal Lines Account Manager
Posted on 11/23/2025
Hilb Group
1,001-5,000 employees
Nationwide personal and commercial insurance brokerage
No salary listed
Marlborough, MA, USA
In Person
 Sales & Account Management |
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- Minimum High School degree
- 3+ years of experience in customer service and/or sales in the personal and commercial lines of insurance (p & c) industry
- Strong interpersonal skills and ability to effectively communicate via phone or email
- Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques
- Self-directed with good decision making and time management skills
- Proficient PC skills; knowledge of insurance software including AMS360
- Knowledge of the Massachusetts Registry forms and procedures
- Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance
- Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business
- Handle billing, service and endorsement requests and process necessary paperwork associated with requested
- Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship
- Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary
- Maintain knowledge of all company systems and offerings
Hilb Group is an insurance brokerage serving personal and commercial lines across all 50 states through about 125 local branches. It assesses client needs and places policies with carriers, earning premiums and brokerage fees. The firm combines the buying power of a large broker with the local, hands-on service of neighborhood agencies, emphasizing local expertise and investing in employees. Its goal is to deliver customized, attentive insurance solutions that protect clients while supporting employee development and community impact.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$2B
Headquarters
Richmond, Virginia
Founded
2009
Simplify's Take
What believers are saying
- Completed over 190 acquisitions, expanding to 32 states including Kentucky on July 1, 2025.
- Secured $2 billion refinancing with $500 million added debt for M&A growth.
- Appointed Rob Nesselt as Southeast leader from Risk Strategies in March 2026.
What critics are saying
- $1.6M data breach settlement triggers lawsuits and regulatory scrutiny now.
- Carlyle Group demands exit in 18-24 months if EBITDA growth stalls.
- Competitors poach talent like Nesselt, disrupting teams in 12-18 months.
What makes Hilb Group unique
- Combines big broker resources with small agency personal service across 125 branches.
- Offers specialty insurance in over 30 expertise areas for customized solutions.
- Partners with entrepreneurial local brokers for tailored client experiences.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
401(k) Company Match
Company News
People moves: TDCI, Hilb announce new roles, new faces. March 3, 2026 The Tennessee Department of Commerce and Insurance announced personnel changes at the department this week. Michael Barber, with 20 years of experience in the insurance industry, was named director of the Consumer Insurance Services section. Barber joined TDCI in 2018 as a consumer insurance investigator, then worked as consumer insurance services manager, the department said in a statement. In 2025, the consumer section handled more than 5,100 consumer complaints and returned some $15 million to policyholders. Also, Peter Roth joined the department as director of business process improvement. He will oversee ways to streamline processes, improve efficiency and increase productivity by working with Insurance Division staff and with industry stakeholders, the department said. He is a retired Green Beret with management experience who previously worked with the Tennessee Department of Environment and Conservation. Hilb Group, a major insurance brokerage based in Virginia, named Rob Nesselt as its Southeast platform leader. Nesselt will oversee growth and business development in the region, Hilb said in a news release. Nesselt recently was commercial lines head at Risk Strategies' Atlantic region, and before that was with Marsh McLennan. Was this article valuable?
Hilb Group expands into Kentucky, grows market presence.
The Hilb Group, headquartered in Richmond, Va., has expanded into Kentucky by acquiring a local multi-line insurance agency, effective July 1, 2025. This acquisition enhances the company's services in the Midwest and Central regions, marking Kentucky as a new addition to its portfolio. The Hilb Group, a portfolio company of The Carlyle Group, has completed over 190 acquisitions with more than 125 offices in 32 states.
The Hilb Group has acquired a Maine-based property and casualty business, effective April 1, 2025. This acquisition expands the company's presence in the New England region and adds Maine to its portfolio. The Hilb Group, headquartered in Richmond, Virginia, is a leading insurance brokerage and advisory firm and a portfolio company of The Carlyle Group. The company has completed over 180 acquisitions with more than 125 offices in 31 states.
The Hilb Group has acquired a Texas-based property and casualty business, effective December 1, 2024. This acquisition enhances Hilb Group's property and casualty offerings in Texas and the region. The company, headquartered in Richmond, Virginia, is a portfolio company of The Carlyle Group and has completed over 180 acquisitions across 30 states.