Dispatcher - Transport

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Position Pay Range: $28.00-$30.00 per hour

Responsibilities

The Dispatcher, Transport will be responsible for coordinating various logistical functions in the office and warehouse including but not limited to, communicating with drivers and customers on a daily basis regarding deliveries and routes, dispatching according to service requested, and on-time delivery dates.

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

• Schedule driver routes with EFW business needs in mind.
• Reviewing driver logs, including dispatched calls and arrival time.
• Keep track of transportation regulations and laws to ensure that truck drivers are in compliance.
• Responsible to enter all dates into the computer systems, filling out all related paperwork, resolve any delivery issues, returns, and/or driver and helper issues.
• Manage all communication with appropriate local agencies regarding trucks, drivers, and helpers provided to EFW.
• Maintaining accurate records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Ensure open communication within the Transport Department leadership.
• Handling any requests and complaints from customers.
• Answering phones for EFW Transport.
• Scanning documents and typing information into the computer system.
• Manage the consols and rates for the carriers.
• Oversee compliance of the delivery apps, handle calls and texts from drivers and helpers, and time in/out reports on their arrival and departures.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Qualifications

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Ability to read and interpret general business documents. Ability to write routine reports and general business correspondence. Ability to work with peers and communicate basic concepts.
• Ability to solve practical problems through standardized solutions that require limited judgment. Ability to follow prescribed and detailed procedures to solve routine problems.
• Thorough knowledge of WorldTrak.
• Must have proficient working knowledge of Dispatch Track.
• Must have some basic knowledge of the DOT and HOS rules and Regulations.
• Must be able to use a computer with the thorough knowledge of Microsoft Windows, Microsoft Word, Microsoft Excel, email and the Internet usage.
• Must be punctual to work and be able to handle stress and meet all deadlines in a timely manner with accuracy.
• Must be dependable and be able to work independently in a fast-paced environment, under pressure, still with accuracy.
• Must be able to provide excellent customer service.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

SUPERVISION

Position functions with supervision and has no direct reports.

EDUCATION/EXPERIENCE

Minimum of a High School Diploma (or equivalent) and 0-2 years of experience.  However, a combination of experience and/or education will be taken into consideration. 

LICENSES/CERTIFICATIONS

None required.

Travel

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

Typically sitting at a desk or table.  Intermittently sitting, standing, walking or stooping. The employee must also be capable of lifting a minimum of 25 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

Normal office situation. Occasionally, while performing the duties of this Job, the employee is exposed to moving mechanical parts, to wet and/or humid conditions and extreme cold and/or heat in the warehouse. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration in the warehouse. The noise level in the warehouse work environment is usually loud.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.