Deputy Resort Manager

Job Description

🎯 Role Overview

The role is based in North East of Sardinia, it will be a local contract through EOR (WorkMotion). The start date is set for January 2027, in Sardinia.

The Resort Manager Deputy is a critical role at Le Collectionist, he is responsible for the good execution of operation and the development of his destination. This includes ensuring that our service and operational standards are consistently delivered, managing the villa portfolio, overseeing client stays, and guaranteeing the highest level of guest satisfaction.

The Resort Manager Deputy is responsible for building our local operations in Sardinia, as well as overseeing portfolio quality and listing activation through owner account management. In addition, they manage on-site guest stays, including check-in, check-out, and dispute resolution, and personally deliver tailored concierge services and bespoke experiences.

✨ Key Responsibilities

Strategy & leadership

• Contribute to strategy by proposing development initiatives.

• Identify and escalate key issues for review by the Resort Manager and by the Regional Director.

Villa portfolio management (off-season & year-round)

• Manage portfolio movements (offboards, new supply with coordination with Biz Dev team).

• Conduct regular owner account management: organise touchpoints, propose recommendations, build strong partnerships.

• Ensure 100% of properties are up to standard.

• Keep commercial and legal information up to date.

• Support sales teams with property and destination training; assist on specific guest requests.

• Improve portfolio performance and competitiveness via pricing management, exclusivity negotiations, availability optimisation, and content quality.

Season set-up & preparation (pre-season)

• Recruit, onboard, and train Local Representatives / On site concierge, aligning with Le Collectionist standards.

• Conduct pre-season inspections to validate readiness of all properties.

• Expand an exclusive network of high-end local vendors and experience creators to provide strategic insights, product curation, and local knowledge to the Concierge team.

• Support the onboarding and continuous training of the central Concierge team in Paris on local destination specifics

• Manage operating budgets.

• Oversee resort stock management.

Guest experience & in-season operations

• Ensure properties are ready and personalized per guest requirements.

• Supervise the welcoming of guests, handling check-in/check-out with Local Representatives/ on site concierge while guaranteeing standards are met.

• Run Operation Committee meetings to ensure coordination with the concierge team and prepare for guest arrivals.

• Act as guardian of guest experience: resolve issues quickly, manage escalations, and oversee claims/damages with the Guest Relations team.

• Act as the official on-the-ground ambassador of Le Collectionist

• Serve as the dedicated primary point of contact for guests, interfacing between guests, property managers, and in-villa staff to anticipate needs and streamline communication.

• Manage real-time and last-minute guest requests on short notice with local partners.

⚠️ Working Hours and Role Specifics

• The role involves working primarily at weekends during the season, with shifts organised on a rotational basis within the team.

• Availability is required during peak season to respond to on-site operational needs.

• A high degree of flexibility is expected during peak season, particularly when dealing with unexpected situations relating to guest stays.

• During the low season, the role involves a greater focus on administrative tasks and property follow-up.

• Overtime hours are compensated through time off in lieu, depending on workload.

Qualifications

Ideal Profile 🔍

Education & experience

• 3 to 5 years of experience in luxury hospitality, operations management, or high-end concierge.

• Familiarity with CRM tools.

• Fluency in English & Italian; French is a plus.

• Based in Sardinia

• Driving licence & car required 

Mindset & soft skills

• Strong customer service mindset.

• Hands-on leadership,  and proven ability to build on-the-ground operations and processes from scratch.

All our positions are open to candidates with disabilities or specific accessibility needs, provided they have the relevant skills and qualifications for the role.

Additional Information

📝 Conditions :

💻 A laptop computer & 📞 a professional mobile phone

🎂 1 day off for your birthday 

🏡 Up to 2 days of remote work per week

⚙️ Recruitment process : 

• HR interview 

• Manager interview 

• Business case 

• Fit call