Entry Level Call Center Representative

Description

We are seeking a motivated and customer-focused Call Center Agents to handle inbound and outbound calls. This role requires strong communication skills, persuasion and negotiation skills, and the ability to work in a fast-paced environment while maintaining professionalism and accuracy. Prior sales or call center experience is preferred.

Who We Are

MoneySolver, also known as Tax Defense Network (TDN) is a national tax company that is dedicated to changing the lives of our clients by providing superior customer service and affordable tax debt solutions. Since 2007, our company has worked tirelessly to be one of the best in the tax debt services industry by ensuring our customers’ best interests are always put first. If you’re looking for an exciting career with great benefits and flexibility, consider joining the TDN/MoneySolver team. We are always on the lookout for compassionate, talented tax professionals who want to make a difference in other people’s lives.

Why Work Here

• Winner of Glassdoor best Place to Work 2021
• Winner of Jacksonville Business Journal Best Places to Work 2021
• Full range of benefits including medical, dental, vision, disability, PTO, etc.
• $1 employee dental coverage (bi-weekly)
• Free $20k life insurance benefit
• Free Employee Assistance Program
• 401(k) plan with match that vests immediately
• 4 weeks paid parental leave
• Discounted Annual Tax Preparation

What you Will Do

• Make Outbound calls utilizing a dialer, answer incoming phone calls, and properly qualify all potential clients, while following the MoneySolver Scripts, Talk Track, and protocols.
• Accurately document customer interactions in company systems
• Meet performance goals for call quality, attendance, and productivity
• Follow company policies, procedures, and compliance guidelines

Requirements

• Minimum of high school diploma or GED
• Steady job history, with strong job tenure pattern preferred
• Sales experience preferred
• Updated resume required for consideration

PHYSICAL DEMANDS:

• Sitting at a desk and working on a computer for prolonged periods.
• Continuously requires close vision, talking, hearing, using hands and fingers, twisting, standing, walking, reaching, kneeling, bending, crouching and keyboarding.
• Occasionally requires lifting, carrying, pushing/pulling, reaching overhead and reaching at or below shoulder level.
• Frequent light work that includes moving objects up to 15 pounds.

WORK ENVIRONMENT:

• Indoor office setting.
• Noise level usually quiet to moderate.
• Working in close proximity to others (not applicable to remote or work-from-home status)

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It in no way implies that these are the only functions to be performed by the incumbent. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All functions are subject to reasonable modification to accommodate individuals with disabilities. MoneySolver is an Equal Opportunity Employer.