Shop Supervisor

Job Description

We are seeking an experienced and professional Shop Supervisor to join our retail team at Constance Lemuria, Seychelles. In this permanent position, you will oversee the daily operations of our shop, ensuring exceptional customer service, efficient stock management, and a well-motivated team. The successful candidate will demonstrate strong leadership capabilities, operational excellence, and a commitment to maintaining the highest standards of retail service in our luxury hospitality environment. • Supervise and manage shop staff, providing guidance, support, and performance appraisals to ensure team effectiveness and professional development

• Oversee daily shop operations, including opening and closing procedures, cash handling, and financial reconciliation • Manage inventory control, stock rotation, and ordering processes to maintain optimal product availability and minimise wastage • Ensure compliance with health, safety, and security regulations, conducting regular audits and implementing corrective actions where necessary
• Deliver exceptional customer service standards, addressing customer enquiries and resolving complaints professionally and promptly • Monitor and maintain visual merchandising standards, ensuring shop displays are attractive, well-organised, and aligned with organisational guidelines • Utilise Point of Sale (POS) systems and retail management software to process transactions, generate reports, and analyse sales data
• Conduct staff induction and training programmes to enhance product knowledge and service delivery • Maintain accurate records, including staff schedules, incident reports, and stock documentation • Liaise with senior management regarding operational challenges, staffing requirements, and business opportunities • Promote a positive workplace culture that encourages teamwork, accountability, and continuous improvement

Qualifications

• Minimum 2–3 years' experience in retail shop supervision or similar management role • Proven expertise in staff supervision, team leadership, and people management • Strong knowledge of inventory management, stock control, and retail operations • Proficiency with Point of Sale (POS) systems and retail management software
• Excellent customer service skills with the ability to handle challenging situations diplomatically • Demonstrated competency in cash handling, financial accuracy, and till reconciliation • Sound understanding of health, safety, and security compliance in retail environments • Strong organisational and time-keeping abilities with the capacity to manage multiple priorities • Excellent verbal and written communication skills in English
• Problem-solving mindset with the ability to make sound decisions under pressure • Desirable: Experience in luxury retail, hospitality, or tourism-related retail sectors • Desirable: Knowledge of visual merchandising and product display techniques • Desirable: Experience in staff training and development programmes • Desirable: Multilingual capabilities (French or Creole advantageous)

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.