Retail Lead Supervisor

Job Description

At the Fairmont Scottsdale Princess Hotel & Resort, our retail outlets reflect the luxury of our hotels and the unique character of our destinations. As a Retail Supervisor, you will showcase your passion for exceptional service by creating engaging guest experiences. Through your warmth, product knowledge, and attention to detail, you will help guests select memorable items that allow them to recreate and relive their extraordinary hotel experience at home.

What you will be doing:

• Deliver consistently professional, friendly, and engaging customer service while maintaining a high standard of retail operations.
• Coordinate and oversee physical inventory counts across all retail outlets, including staff scheduling, discrepancy resolution, and reporting results to Retail Management.
• Reconcile invoices with purchase orders daily and submit completed documentation to the Retail Storeroom Supervisor.
• Manage and streamline shipping and receiving processes, ensuring accurate documentation and invoice reconciliation.
• Ensure all merchandise across locations is properly SKU-assigned and ticketed, escalating any exceptions to Retail Management.
• Maintain a clean, organized, and safe storeroom environment, ensuring compliance with operational and safety standards.
• Organize and execute employee sales events, ensuring inventory limits and proper stock management.
• Serve as the internal liaison for retail communications, supporting promotion rollouts and updates across outlets.
• Ensure proper product protection, storage conditions, and stockroom organization, maintaining merchandise security and quality.
• Implement FIFO (First In, First Out) inventory rotation to maintain product freshness and minimize loss.
• Process store-to-store transfers, damaged goods, and inventory adjustments accurately and within required timelines.
• Review daily sales reports, prepare sold merchandise for replenishment, and coordinate restocking across retail locations.
• Safely organize and store stockroom equipment, including hardware, hangers, sign holders, displays, and mannequins.
• Uphold a professional appearance and positive attitude while supporting the operational needs of the retail and hotel business, including flexible scheduling (days, evenings, weekends, and holidays required).
• Perform additional duties as assigned by management to support overall retail operations.

Qualifications

Qualifications & Skills

• Previous retail experience preferred, ideally within a hotel or hospitality environment.
• Proficient in Microsoft Windows applications and Point-of-Sale (POS) systems.
• College or university degree in a related discipline considered an asset.
• Strong interpersonal, communication, and problem-solving skills.
• Demonstrated reliability, accountability, and strong attention to detail.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Collaborative team player with the ability to work cohesively across departments.
• Professional presentation and customer-focused mindset.

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS