Guest Service Associate – Food & Beverage

Job Description

Prime Function:

• Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter that may affect the interests of Grand Mercure Bengaluru Gopalan Mallshould be brought to the attention of the Management.

Key Responsibilities:

People Management

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure Bengaluru Gopalan Mall to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
• Ensure to be familiar with all dishes on the menu.
• Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
• In the absence of the Food & BeverageTeam Leader ensure to take guest orders, advice guests on specials menu options.
• Ensure to be familiar with the property lay out, fire exits and elevator locations.
• Report any equipment malfunction, emergency situations or suspicious persons to the Food & BeverageTeam Leader.
• Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Key Contacts

Liaises with

Responsible for (as assigned)

Food & Beverage Department

Overall F&B Operations

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace. 

Other Terms & Conditions

• a. During the course of your employment with the Hotel you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.
• b. You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

I am responsible for INTERREACT

Qualifications

Diploma or Degree in Hotel Management / Hospitality or an equivalent qualification.

0–2 years of experience in Food & Beverage Service; freshers may also apply.

Additional Information

        Good communication and interpersonal skills.

• Knowledge of food and beverage service standards, table setup, and guest handling.