Brown University Health

Remote behavioral health care platform analytics

Medical Secretary

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeProvidence, RI, USA$18.13 - $29.90In-person

About the Job

Requirements

Completion of a two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice.
Two years’ experience in a physician’s medical office practice.
Knowledge and skills necessary to provide care to patients throughout the life span, considering aging processes, human development stages, and cultural patterns at each step of the care process.
Proficiency in English and computer appointment scheduling skills.
Familiarity with medical office procedures and medical terminology.

Responsibilities

Answer phones, schedule appointments, check patients in and out, and coordinate specialist appointments for patients.
Collect patient balances, copays, and credit card payments at the time of service.
Review lists of patients who need appointments and call to schedule them when due.
Verify demographics and insurance carrier information for every patient.
Assist patients with kiosk sign-in.
Comply with OSHA and DOH standards.
Schedule, coordinate, and track STAT patient referrals and pre-authorizations.
Protect patients’ demographic, clinical, and financial information in accordance with Brown Health Medical Group Primary Care guidelines.
Attend meetings and workshops related to the current position and office workflows.
Perform other miscellaneous job-related duties as assigned.

SUMMARY:

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients
Collects patient balances, copays, and credit cards at time of service
Reviews lists of patients who need appointments and calls to schedule when due
Verifies demographics and insurance carrier information for every patient
Assists patients with Kiosk sign in
Complies with OSHA and DOH standards
Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information
Provides superior customer service and outstanding patient care
Attends meetings/workshops as they relate to current position and office workflows
Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS:
BASIC KNOWLEDGE: Knowledge normally acquired through completion of two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.

EXPERIENCE: Two years’ experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills; Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

LPG-Providence-2 Dudley St - 2 Dudley St Providence, Rhode Island 02905

Work Type:

M-F 8:30am- 5:00pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

About the Company

Brown University Health

Remote behavioral health care platform analytics

Memoir Health built a behavioral healthcare platform for home-based care, helping healthcare organizations manage patients remotely. The platform includes remote patient monitoring, scheduling, virtual care, and outcomes management, powered by a data analytics engine that highlights cost-saving opportunities and guides proactive care. It stands out by automating care journeys and delivering integrated, outcomes-focused care within managed care networks, reducing administrative work for clinicians. Its goal is to make care more proactive, accessible, and coordinated from home, aiming to improve patient outcomes while lowering costs; Memoir Health was acquired by Lumeo Health in 2020.

Company size: 1-10
Company stage: Seed
Total funding: $7.5M
Headquarters: New York City, New York
Founded: 2018

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