Marriott International

Manages and franchises hotels around the world

Guest Service Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeVancouver, BC, Canada$26.71 /hrIn-person

About the Job

Requirements

Education: A high school diploma or GED equivalent is preferred.
Related work experience is not required.
Supervisory experience is not required.
No license or certification is required.
Must maintain clean and professional uniform and personal appearance, maintain confidentiality of proprietary information, and protect company assets.
Must welcome guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and express appreciation.
Must speak clearly and professionally and use appropriate telephone etiquette.
Must develop and maintain positive working relationships, support the team in reaching common goals, and listen and respond appropriately to employee concerns.
Must comply with quality assurance standards.
Must be able to stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Process guest check-ins, check-outs, room assignments, room changes, and late check-out requests.
Secure payments and activate or reissue room keys.
Ensure rates match market codes and document exceptions.
Verify and adjust guest billing.
Inform appropriate staff when guests are waiting for an available room and advise guests of messages.
Clear departures in the computer system.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork and documentation.
Operate the telephone switchboard.
Run and check daily reports, contingency lists, and credit card authorization reports.
Provide guests with directions and information.
Answer, record, and process guest calls, requests, questions, and concerns, and follow up to ensure they are addressed to guests’ satisfaction.
Arrange transportation for guests and visitors.
Count and secure the bank at the beginning and end of the shift.
Cash guest checks; process payment types, vouchers, paid-outs, and charges; and provide change.
Notify Loss Prevention or Security of reports of theft.
Follow company policies and procedures and report accidents, injuries, and unsafe work conditions to a manager.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Bayshore Vancouver takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Pay Range (US/Canada/EMEA): $26.71-$26.71 per hour

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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