Quality Officer
About the job
- Call at least 120 customers per day to follow up on usage and outstanding balances and request repayment.
- Maintain an accurate, up-to-date daily call log recording customer responses, promises to pay, ways to improve usage, and reasons for non-payment.
- Negotiate realistic repayment plans with customers in arrears in line with company policy.
- Follow up on low usage and broken payment promises through repeat calls within agreed timelines.
- Educate customers on usage, payment channels, due dates, and consequences of continued nonpayment and non-usage.
- Prepare and submit a daily call and collections summary report to the Quality Manager.
- Immediately escalate suspected fraud, falsified accounts, or policy breaches.
- Identify customers who may require escalation, a field visit, or repossession and refer them to the Quality Coordinator.
- Maintain a portfolio with under 20% migration and maintain usage of at least 1 kWh.
- Conduct field visits to customers who have not responded to telephone follow-up or have low usage and settled outstanding balances.
- Complete at least 15 field visits on a field day, with at least 10 successfully closed on usage and repayments.
- Verify customer location, business or residence status, and asset condition during visits.
- Negotiate and collect payments, emphasize IDC usage in the field in line with approved recovery procedures, and provide repayment and IDC usage training before leaving.
- Ensure customers pay all arrears in a timely manner and start using IDC.
- Conduct authorized IDC repossessions in line with maker-checker controls, ensuring repossessed units are properly handed over, tagged, and tracked by the logistics or sales team.
- Document every field visit outcome, including usage improvement, payment collected, promise made, repossession, or no contact, in company systems on the same day.
- Submit daily and weekly field visit performance reports on usage and recovery.
- Meet the performance targets of at least 120 outbound customer calls per day; weekly usage of at least 0.8 kWh initially, growing beyond 1.2 kWh; at least 85% exit RE and under 1% FPDs; at least 95% of the daily target of 10 household visits; and 100% same-day accuracy for call logs and system updates.
About the company
BURN Manufacturing designs and manufactures clean-burning cookstoves in Kenya for the mass market across sub-Saharan Africa, with products sold in 13 countries. The stoves use biomass or electricity and burn fuel more efficiently and with lower emissions than traditional methods. The company earns money by selling carbon credits generated from reduced emissions, which helps subsidize stove costs for low-income households. Its goal is to expand distribution and reduce carbon emissions by delivering affordable, high-quality cooking solutions through a carbon-financed, last-mile distribution model.
Company Size
1,001-5,000
Company Stage
Late Stage VC
Total Funding
$48.5M
Headquarters
Vashon, Washington
Founded
2010
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Simplify's Take
What believers are saying
- TDB Group's $80 million 2025 package funds 430,000 households across Mozambique, DRC, and Zambia.
- BURN's 2026 Newcastle? No, Malawi launch and Nigeria factory output show expanding capacity quickly.
- Calyx Global rated BURN's Kenyan project AA on March 2, 2026, boosting credibility.
What critics are saying
- BURN depends on host-country authorizations; Nigeria and DRC approvals took months in 2026.
- Carbon-credit demand is policy-sensitive; CORSIA rules and buyer scrutiny can delay revenue.
- If Article 6 or CORSIA access stalls, BURN loses subsidy funding for stove sales.
What makes BURN MANUFACTURING unique
- BURN secured Article 6 authorizations in Nigeria, DRC, Tanzania, and Ghana during 2026.
- BURN combines local manufacturing with IoT monitoring, enabling traceable carbon-credit generation and sales.
- BURN's Malawi factory and Kano plant anchor continent-scale production near end users.
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1%Ending 2025 on a high: Verra joins Gold Standard in approving Oka as CORSIA policy provider. Dec 19, 2025 As 2025 draws to a close, Oka is making meaningful momentum across sales, partnerships, and underwriting capacity. Read the highlights and find out what's in store for early 2026. Registry approvals: Oka is now embedded in CORSIA I'm thrilled to close out 2025 with news that translates into material tailwinds for Oka as Carbon Insurance Company step into 2026. Today, global carbon registry Verra approved Oka's Corresponding Adjustment Protect (CAP) as an official policy for credits traded under the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA). The Verra announcement comes two months after fellow registry Gold Standard approved CAP, making it one of the few policies available to developers seeking access to the (world's first) global and mandatory private-sector offsetting scheme. This latest update formalises insurance (and CAP, specifically) as part of the regulatory infrastructure. The policy - now procurement requirement - provides developers with a clearer and faster route to market, while also supporting airlines planning forward purchases before mandatory offsetting enters effect in 2027. Since inception, Oka has designed risk solutions to help the carbon market scale with integrity. This latest milestone supports that ambition directly: * Backed by an approved policy, developers can access the market without delay, injecting much-needed credit supply and returning material commercial benefits. * International airline buyers gain assurance on credit validity and regulatory compliance: a baseline risk-management standard in other mature markets. * By unlocking supply and facilitating early contracting, insurance boosts confidence in the world-first global private sector offsetting scheme - setting an important precedent for climate action. With nearly 50m credits in the CORSIA pipeline, this milestone is just the beginning. With registry approvals in place, Oka has gained fast traction with early movers. Since October, Carbon Insurance Company has been working with a number of leading developers applying for CORSIA tags - just this week, BURN Cookstoves unveiled the first CORSIA credits tagged through CAP. CORSIA stole the headlines this quarter, but CAP is not the only policy making market inroads - and firsts. This quarter, Carbon Insurance Company announced two further partnerships: with Argentinian exchange BACX on insured exchange-traded carbon credits; and with trading platform 1089 on insurance-backed Advanced Fuels Credits. Each is an industry 'first' and brings Carbon Insurance Company closer to establishing embedded insurance as an industry standard, validating Oka's starting thesis that every carbon credit must ultimately carry cover. Together, these partnerships demonstrate how insurance can unlock high-quality supply and lower-friction routes to capital for developers. Building on recent foundations, its 2026 focus will be to scale distribution reach and underwriting capacity. Carbon markets are finally converging: compliance dovetailing with voluntary; local initiatives feeding into national policy and international interoperability. Thanks to the commitment of its team and partners, Oka is concurrently cementing its position as a leading player in the fast-moving global ecosystem. To that end, my focus for next quarter will be boots-on-ground engagement, as I visit and meet with policymakers and developers across its key markets in Asia (January), the Middle East (February), and Africa (March). Expect further partner announcements as pipelines continue to convert to signed placement; additional registry approvals as assessment processes come to a close; and new product and policy innovations as Carbon Insurance Company accelerate progress towards Oka's founding mission.
Kenya's BURN has secured $80 million from TDB Group to expand its clean cookstove operations in Mozambique, DRC, and Zambia, targeting 430,000 households. The investment will subsidize customers in exchange for future carbon credits. BURN's IoT-enabled stoves aim to reduce emissions and indoor air pollution, impacting over 2.1 million people and preventing 3 million tonnes of CO₂ emissions. The funding supports BURN's growth across Africa, enhancing energy access.
Kenya-based BURN has secured a Sh10.4 billion financing package from the Trade and Development Bank (TDB) Group to expand clean cooking solutions in Mozambique, DRC, and Zambia. The funds will help supply clean cookstoves to 430,000 households, benefiting over 2.1 million people and reducing 3 million tonnes of CO₂ emissions. The project uses future carbon credits to subsidize stove costs, aligning with TDB's ASCENT Platform and Mission 300 goal.
Burn Manufacturing, a Nairobi-based climate tech firm, has secured $80 million in funding to expand its clean cooking operations in Zambia, DRC, and Mozambique. The investment, comprising debt and performance-based grants, was facilitated by the Trade and Development Bank Group and supported by the World Bank's ASCENT program. This funding will help distribute Burn's IoT-enabled cookstoves to over 429,000 households, contributing to the Mission 300 initiative to connect 300 million Africans to electricity by 2030.
The International Islamic Trade Finance Corporation (ITFC) and the Trade Development Fund (TDFD) have joined forces with the Oil Sustainability Program (OSP) and BURN Manufacturing to roll out a clean cooking initiative aimed at transforming household energy use in Nigeria.