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Delivery Hero

Global online food delivery marketplace

Groceries Manager

Account ManagementUpdated on Nov 13
Full-timeWarsaw, PolandIn-person

About the Job

Requirements

  • A solid commercial background and at least 2–3 years of experience managing high-performance teams with three or more team members.
  • Working proficiency in English and Polish.
  • Understanding of the impact of key accounts on profit and loss.

Responsibilities

  • Provide leadership and guidance to the team to achieve account key performance indicators for growth, profit, and operational excellence.
  • Help and guide the team in building and maintaining strong relationships with key partners.
  • Own strategic partner relationships end to end, including profit-and-loss tracking, deep product integrations, co-marketing efforts to drive awareness and activation, and operational excellence.
  • Be responsible for partners’ business performance, analyze their key performance indicators, ensure month-over-month growth, and track and report performance metrics.
  • Support the team in advising partners on how to invest in the marketing platform to build order volume.
  • Lead contract renegotiations to establish strong working partnerships based on sustainable economics for both parties.
  • Collect partner feedback and translate it into product, marketing, and operations improvements.
  • Recruit, train, mentor, and motivate the accounts team.

Desired Qualifications

  • Experience in the fast-moving consumer goods environment is highly regarded.

About the Company

Delivery Hero

Global online food delivery marketplace

Delivery Hero SE runs a global online marketplace for food delivery and on-demand services. It connects customers with restaurants, local shops, and delivery-only Dmarts through mobile apps and websites, with orders placed and paid online and deliveries handled by its logistics network. The platform makes money mainly from commissions on each order, delivery fees, advertising, and quick-commerce services for groceries and household items. Its approach combines a wide geographic reach with multiple lines of business (restaurant delivery, groceries, and logistics), often growing by acquiring local competitors, to control both the marketplace and delivery operations and capture a large share of local on-demand commerce.

Company size
10,001+
Company stage
IPO
Headquarters
Berlin, Germany
Founded
2011

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