Full-Time
Operations Manager Trainee
Deadline 8/3/27
PDS Health
Integrated healthcare support company
Compensation Overview
$24 - $33.75/hr
Harahan, LA, USA
In Person
Requires timely travel to multiple offices per day, including possible unplanned travel.
Bachelor's, Associate's
Category
 Operations & Logistics |
|---|
Required Skills
Epic (EHR)
Requirements
- A high school diploma or equivalent is required.
- Five or more years of related work experience in operational management are required.
- The role requires a valid driver's license and automobile insurance, or reliable alternate transportation that permits timely travel to multiple offices per day.
- The driver's license must be verified through a motor vehicle record check at hire.
- Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence, business reporting techniques, and profit-and-loss principles is required.
- Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment is required.
- The ability to make timely and accurate decisions using sometimes vague or limited information is required.
- The ability to multitask in a fast-paced and ambiguous environment without compromising quality is required.
- The ability to prioritize tasks and projects with limited direction is required.
- The ability to read, analyze, and interpret financial reports and legal documents and respond to inquiries from patients, team members, regulatory agencies, vendors, and other business community members is required.
- The ability to apply sound judgment, make valid conclusions, and make decisions under pressure is required.
- The ability to interpret and apply policies and procedures is required.
- The ability to apply probability, statistical inference, fractions, percentages, ratios, and proportions to practical situations is required.
- The ability to communicate effectively and present information verbally and in writing is required.
- The ability to lead a team, prioritize duties, coach, mentor, train, write performance evaluations, conduct feedback, and handle team-member relations issues is required.
- The ability to organize assignments systematically, identify and solve problems, and work proactively is required.
- The ability to create presentations and deliver effective presentations is required.
- The role requires flexibility in adapting processes to unique needs and a strong commitment to educational advancement.
Responsibilities
- Complete the Operations Manager Development Program through structured curriculum, on-the-job practical application, and development meetings.
- Learn to independently manage a financially viable dental office within four to six months after timely completion of the development program.
- Model company culture, values, standards, and operational best practices while promoting the organization's culture and values.
- Assess, hire, train, supervise, counsel, coach, and retain team members.
- Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances and developing timely solutions.
- Execute the operational model consistently in partnership with the Owner Dentist.
- Drive year-over-year revenue and profit growth.
- Manage expenses to achieve monthly goals and budgets.
- Follow cash-management and accounting protocols.
- Develop the team’s Perfect Patient Experience.
- Provide leadership, coaching, and mentoring to identify and implement improvement opportunities.
- Maintain open communication with direct supervisors and raise issues and concerns promptly.
- Maintain a professional appearance and demeanor in accordance with company policies.
- Use people-related processes and resources for assessment, hiring, retention, performance evaluation, separation, and compensation guidance and execution.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
- Demonstrate competency in managing Front Office and Back Office team members by the end of the development program.
- Develop and implement an office success plan, including staff development and office protocols for efficient operations during manager absences.
- Travel to multiple offices per day, including planned or unplanned travel that may change without notice.
Desired Qualifications
- An Associate degree or Bachelor's degree is preferred.
- Five or more years of experience leading a team, mentoring, and coaching subordinates is preferred.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
Company Size
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Company Stage
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Total Funding
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