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Dover

Global industrial equipment and solutions provider

Mechanical Field Technician 2

Equipment Field ServiceUpdated on Nov 12
Full-timeDenver City, TX, USAIn-person

About the Job

Requirements

  • Basic knowledge of job procedures and tools, obtained through work experience; vocational or technical education may be required.

Responsibilities

  • Serve as the key customer contact for technical and service-related problems to achieve product and service performance standards and customer satisfaction.
  • Diagnose, troubleshoot, and resolve technical and service issues.
  • Instruct clients on the proper usage and operation of equipment.
  • Document and maintain clients’ service logs.
  • Prepare reports for product failure analysis and serviceability issues, and escalate issues to relevant engineering teams.
  • Perform work typically on-site or in the field rather than handling queries remotely by phone or email.
  • Work under moderate supervision; address routine problems that may require interpreting or deviating from standard procedures; communicate information requiring some explanation or interpretation.

About the Company

Dover

Global industrial equipment and solutions provider

Dover is a global diversified manufacturer with five segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions, and Refrigeration & Food Equipment. It generates revenue by selling equipment, components, and consumables, and also offers aftermarket parts, software, digital solutions, and support services that customers integrate into their operations. The company differentiates itself through its combination of global scale and entrepreneurial agility, pursuing growth by acquiring and integrating complementary businesses across multiple industrial sectors. Dover’s goal is to lead its markets by delivering reliable, high-quality industrial solutions at scale, backed by aftermarket parts, software, and services, and expanded through acquisitions and a worldwide footprint.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Downers Grove, IL
Founded
1955

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