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Auberge Collection

Luxury country inn with holistic spa

Experiences Coordinator

Food Service & HospitalityConfirmed live in the last 24 hours
Full-timeCabo San Lucas, BCS, MexicoNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Hospitality, Marketing, Tourism Administration, or a related field, or equivalent professional experience.
  • At least 2 years of experience in ultra-luxury hospitality, ideally in a resort environment.
  • Advanced spoken and written English, with the ability to communicate professionally with guests, vendors, partners, and internal teams.
  • Spoken and written Spanish proficiency.
  • Proficiency with Microsoft Office and digital collaboration and organization tools.
  • Strong organization, attention to detail, and ability to manage multiple projects and priorities simultaneously.
  • Strong communication and follow-up skills.
  • Proactive approach, urgency, ability to anticipate needs, and ability to carry projects through completion.
  • Ability to collaborate with multidisciplinary teams, vendors, and external partners.
  • Service orientation and sensitivity to the guest experience.
  • Ability to interact with guests confidently, warmly, and professionally.
  • Aesthetic judgment and attention to the presentation of experiences and materials.
  • Creativity and initiative in identifying opportunities to strengthen and evolve the experiences program.
  • Flexibility and willingness to participate directly in operating and executing experiences, including special events, weekends, and holidays when required.

Responsibilities

  • Coordinate planning and execution of weekly activities, events, classes, signature experiences, and special activations across Culinary, Wine & Beverage, Nature & Adventure, Wellbeing, and Culture, Music & The Arts.
  • Manage and maintain the weekly, monthly, and seasonal experiences calendar, ensuring programming is relevant, dynamic, and aligned with the property's identity and sense of place.
  • Coordinate seasonal programs, holidays, partnerships, and special activations, delivering final itineraries and information to Marketing at least three months in advance.
  • Coordinate implementation at Esperanza of experiences campaigns, programs, and initiatives developed by Home Office, working with Marketing and operational teams to meet established timelines and guidelines.
  • Identify opportunities to develop, strengthen, evolve, or discontinue experiences based on performance, guest feedback, property needs, and seasonality.
  • Support the development and evolution of rituals and signature experiences that strengthen Esperanza's sense of place and identity.
  • Coordinate setup, on-site operation and guest service, and breakdown of experiences as needed, ensuring smooth execution consistent with property standards.
  • Prepare a recap for each new experience, activation, or program, documenting participation, revenue where applicable, guest and team feedback, results, lessons learned, and improvement opportunities.
  • Track experience results and use findings to propose adjustments and improvements to future editions.
  • Serve as the point of contact for experience-related vendors and partners, coordinating schedules, logistics, itineraries, access, and communication with involved departments.
  • Manage and follow up on vendor and partner invoices, ensuring timely and correct submission and flagging discrepancies.
  • Maintain the vendor and partner database, including contact information, rates, agreements, and relevant notes.
  • Coordinate purchasing and replenishment of operating supplies and equipment and other materials needed for experiences, working with relevant departments on organization, storage, and inventory.
  • Engage with guests to present and recommend experiences and assist with reservations in collaboration with Concierge, Butlers, and other guest-facing teams.
  • Ensure Reservations, Guest Services, Front Desk, and other guest-facing teams have the information and training needed to communicate and promote current experiences.
  • Prepare and coordinate SMS messages informing guests about upcoming experiences, special activations, and relevant programming through established channels.
  • Prepare and distribute internal communications about upcoming experiences, programming updates, vendor changes, and other relevant information.
  • Participate in Morning Rally and key departmental meetings to keep involved teams aligned on programming and operations.
  • Create, document, and maintain experience standard operating procedures, including setup tests, photo documentation, presentation standards, and training materials.
  • Create and maintain one-pagers, guides, and other reference materials for teams.
  • Coordinate and support ongoing training for guest-facing teams so they can confidently and accurately present, recommend, and reserve experiences.
  • Organize and maintain Experiences storage areas, ensuring equipment, materials, and operating supplies are clean, inventoried, organized, and ready for use.
  • Maintain current information and internal materials used by Experiences and Marketing as a reliable, consistent source of programming information.
  • Track operational needs for each experience and coordinate with relevant departments to ensure all necessary elements are available before execution.
  • Prepare and submit monthly Marketing requests at least two months in advance, providing complete and accurate information to promote experiences.
  • Provide Marketing, within established timelines, updated descriptions, schedules, prices, availability, and images for each experience to support promotion across channels.
  • Work with Marketing to periodically review and validate experience information published on the website and other channels, identifying and communicating needed updates.
  • Support the graphic design and adaptation of simple experience materials using established brand guidelines and templates under Marketing direction.
  • Coordinate updates, production, and printing of experience collateral, including calendars, in-room cards, amenity cards, signage, one-pagers, and other communications materials.
  • Support creative projects and development of visual touchpoints for experiences, maintaining consistency with Esperanza's identity and Auberge Collection standards.
  • Support promotion of experiences through local calendars, email campaigns, and other promotional initiatives as appropriate.

Desired Qualifications

  • Previous experience in Concierge, Guest Services, Experiences, or another guest-facing position is preferred.
  • Knowledge of Canva and ability to adapt templates and develop simple graphic materials in accordance with brand guidelines is preferred.

About the Company

Auberge Collection

Luxury country inn with holistic spa

Mayflower Inn & Spa is a luxury country inn and destination spa in Washington, Connecticut, managed by Auberge Resorts Collection. Guests stay in 35 rooms and cottages, dine at The Garden Room or Tap Room, and access THE WELL, a 20,000-square-foot holistic spa with massages, body treatments, acupuncture, health coaching, fitness classes, an indoor pool, thermal spaces, and relaxation areas. The property blends a preserved historic hotel redesigned by Celerie Kemble with a large wellness spa and curated experiences like guided hikes and cultural tours, setting it apart from typical inns. Its goal is to offer a nature-forward escape that combines refined accommodations, gourmet dining, and a comprehensive wellness program for relaxation, health, and culture.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

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