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Kainos

Enterprise digital solutions and Workday deployments

User Researcher - Public

Full-Time
No salary listed
Mid
Remote in UK+2 moreMore locations: Belfast, UK | Birmingham, UK
Remote

About the job

Requirements
  • Expert knowledge and application of qualitative and quantitative research methods.
  • Sound understanding of information architecture, interaction design, and visual design principles.
  • Ability to work closely with client teams to deliver relevant and appropriate research plans and strategies.
  • Ability to communicate effectively at all levels.
  • Excellent commercial awareness.
  • Strong stakeholder management skills.
Responsibilities
  • Lead, plan, develop, and conduct research activities, ensuring the right methods are applied.
  • Design and lead workshops across a project lifecycle.
  • Represent user research across the organisation.
  • Manage, coach, and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.
  • Manage, coach, and develop senior members of the team and wider community.
Desired Qualifications
  • Experience working in a full-service digital agency environment.
  • Demonstrable knowledge of user-centred design practices.
  • Experience working with Agile delivery methodologies.

About the company

Kainos provides digital technology solutions and Workday deployments for enterprise clients, helping organizations optimize HR and operational processes. Their approach centers on delivering Workday implementations, digital transformation, and cloud migration through consulting and partnerships, with emphasis on collaboration, security, and on-time delivery. Kainos differentiates itself by combining deep HR-focused expertise with strong customer relationships, a positive culture, and a commitment to diversity and community initiatives, aiming to help clients grow and operate more efficiently. Its goal is to help enterprises navigate modern business challenges by implementing reliable digital solutions that improve efficiency and enable sustained growth.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Belfast, United Kingdom

Founded

1986

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Simplify's Take

What believers are saying

  • FY26 AI and data revenue rose 11% to £45.8 million across Digital Services.
  • North America revenue rose 20%; Kainos added 150+ customers and expanded into 20 countries.
  • July 2026 soft launch yielded four Actonomy enterprise customers, including lender and utility deployments.

What critics are saying

  • FY25 restructuring cut 7% of staff; contractors and partner costs still compressed FY26 margins.
  • Workday dependency remains heavy; most growth hinges on Workday Services and Products execution.
  • Actonomy needs rapid customer conversion; failure leaves Kainos exposed to Workday competition and commoditized AI consulting.

What makes Kainos unique

  • Workday’s longest-standing global partner; Smart Test, Smart Audit, Smart Shield serve 500+ customers.
  • FY26 bookings reached £505.3 million, backlog £433.9 million, and revenue hit £431.1 million.
  • Actonomy launched September 2026, packaging Kainos production-AI experience into a standalone business.

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Benefits

Flexible Work Hours

Performance Bonus

Growth & Insights and Company News

Headcount

6 month growth

↑ 4%

1 year growth

↑ 4%

2 year growth

↑ 4%
Kainos
Sep 21st, 2026
Introducing Actonomy, our dedicated AI business.

Introducing Actonomy, its dedicated AI business. Today Kainos Group is launching Actonomy, its new AI product business helping enterprises realise AI's potential. Date posted 21 September 2026 Reading time AI is changing how individuals work, but the biggest opportunity lies across departments and organisations: improving critical decisions, transforming services and delivering commercial outcomes at scale. Yet an estimated 95% of AI pilots never reach production, leaving much of that value locked away. Actonomy specialises in production AI, built on its experience of delivering hundreds of scaled enterprise AI deployments over the past decade, spanning machine learning, generative AI and now agentic AI. The platform packages the lessons, proven orchestration approaches and technical IP from those deployments to make production AI quicker and more repeatable to deploy. Built on Microsoft and Anthropic, with flexible deployment across cloud and local NVIDIA infrastructure, it includes proprietary small language models for domain-specific tasks and evaluations of accuracy and reliability. It has reduced AI production deployment time by up to 75%, helping organisations realise value faster at a lower long-term cost. Lean Forward Deployed Engineering (FDE) teams work directly with customers to embed the platform into critical business processes, accelerating time to value while reducing delivery risk. Following its July soft launch, Actonomy has four signed enterprise customers. Early deployments include a UK specialist lender targeting a reduction in non-performing loans across a multi-million-account portfolio, and a leading UK water utility unlocking AI-driven efficiencies within £40 million of operational spend.

Kainos
Sep 11th, 2026
Join Kainos at Workday Rising 2026 in Las Vegas.

Join Kainos at Workday Rising 2026 in Las Vegas. Connect with its experts, explore AI-powered innovations, and get even more from your Workday investment. Date posted 11 September 2026 Reading time Kainos returns as a Platinum Sponsor at Workday Rising 2026 in Las Vegas. Join Kainos Group to explore what's next for HR, Finance and IT leaders, and hear how organisations are approaching some of the biggest opportunities and challenges facing Workday teams today. From the expo floor to customer sessions, Kainos Group'll be sharing practical ways organisations are improving day-to-day operations and preparing for the growing role of AI and agents. "One of the best things about Workday Rising is seeing how the platform continues to evolve and how customers are putting new capabilities into practice. I'm excited to hear what's resonating with organisations and learning how they are balancing innovation with the visibility and control needed to manage change with confidence," said Derek Brown, CEO of Kainos Workday Products. Kainos is excited to share the latest updates for Smart Test, enhanced with new Agentic testing that builds and runs the right tests for Workday. Kainos Group'll also showcase a first look at its upcoming Agent Assurance product for deploying Agents in Workday confidently and compliantly. Meet the Kainos team at Rising. As Workday's longest-standing global partner, Kainos Group combine deep Workday expertise with solutions built to help organisations get more value from Workday every day. So if you're managing compliance requirements, improving operational efficiency, or preparing for your next Workday transformation, its experts will be on hand to help. 1-to-1 workshops Book a personalised session with a Kainos expert to discuss your priorities and explore practical ways to improve efficiency, reduce risk and increase value from Workday. Live demos See Kainos solutions in action and discover how organisations are simplifying Workday operations and processes, while strengthening governance and productivity. Customer sessions Hear directly from Kainos customers who are using automation and AI to tackle real-world challenges. Braindates and networking Join focused peer discussions with fellow Workday professionals and exchange ideas on the topics shaping the future of enterprise operations. Let's talk about what's next. Stop by the Kainos booth to see how Kainos Group is helping organizations control, assure and optimize their Workday environments across operations, processes and agents. Kainos Group look forward to seeing you at Workday Rising 2026!

Kainos
Sep 10th, 2026
Kainos joins Cosine coalition to help shape UK sovereign AI for real-world use.

Kainos joins Cosine coalition to help shape UK sovereign AI for real-world use. Date posted 10 September 2026 Reading time Kainos to bring government and regulated sector delivery expertise as Cosine develops Lumen Sovereign London, UK - 10th September 2026 - Kainos, a leading digital technology company, announced today that it has joined Cosine's coalition of UK organisations helping to shape sovereign AI for government and critical public sector use cases. Through the partnership, Kainos will share insights from AI delivery in government, public sector and regulated environments to help Cosine understand the requirements sovereign AI would need to deliver in operational settings. That includes input on the practical requirements organisations face around governance, assurance, security, deployment and adoption. Kainos's involvement reflects growing demand from government and regulated organisations for AI capabilities that can be adopted with greater control over data, infrastructure and operational use. Cosine is developing Lumen Sovereign - its UK sovereign AI model under the Government's £500m Sovereign AI programme - with insight from organisations across banking, telecoms, defence, professional services and critical infrastructure on potential use cases, security requirements and governance standards for sovereign AI deployment. Kainos brings a public sector delivery perspective to that process, grounded in deep engineering expertise and long-standing experience with organisations including the NHS, Ministry of Defence, Home Office and Department for Environment, Food & Rural Affairs. As the largest UK-headquartered supplier of AI to government and a home-grown technology unicorn, Kainos is well placed to help Cosine understand what AI needs to deliver in large, highly accountable organisations. The ambition is to help ensure UK-developed AI capability is not only built in the UK but trusted and used by the government and regulated organisations Kainos serves. Gareth Workman, Chief AI Officer at Kainos, said: "Sovereign AI needs to mean more than local hosting. It means meaningful control across the full AI lifecycle, including data, models, infrastructure, assurance and operations. Kainos's role in this coalition is to bring a practitioner's view of what it takes to move AI from model development into trusted service delivery. By working with Cosine from the outset, we can help ensure UK-developed AI is shaped around the needs, constraints and expectations of the organisations that will ultimately depend on it." "Public sector adoption of AI will depend on whether these systems can be governed, assured, and deployed in ways that stand up to real scrutiny," said Ali Pullen, CEO of Cosine. "Kainos has a strong record in government delivery and a clear point of view on sovereign AI as a matter of control and assurance, not just infrastructure. That is exactly the kind of perspective we want in the coalition as we build sovereign AI for the UK's most important environments." Over the next six to 12 months, the collaboration is expected to inform defined use cases, pilot opportunities, roadmap recommendations and clearer adoption pathways for public sector and regulated organisations. It also creates a closer link with frontier model providers, helping Kainos bring emerging capability to customers in a way that fits their operating environments.

Kainos
Aug 19th, 2026
Helping Starlight focus on what matters most.

Helping Starlight focus on what matters most. Date posted 19 August 2026 Reading time When the work you do matters, the partner you choose does too. At Starlight Children's Foundation, the mission is clear: brighten the lives of seriously ill children and their families. With Workday, and in partnership with Kainos, Starlight has simplified the employee experience - enabling their people to focus on what truly matters. "Technology that enables our people to shine. And when our people shine, we're best placed to deliver on our mission." - Kelly, Starlight Children's Foundation. Watch the customer story.

MCS Group
Jul 20th, 2026
Hiring AI Talent at Start-up, Scale-up and Enterprise stage.

Hiring AI Talent at Start-up, Scale-up and Enterprise stage. 20 Jul, 2026 8 minutes * Share this At MCS, we work with employers across Technology, Banking & Financial Services, and Manufacturing & Engineering who are all chasing the same thing right now, genuine AI specialist talent. Global demand for AI talent now exceeds supply by roughly 3.2 to 1 across key roles, and Northern Ireland is feeling that pressure directly. Kainos alone is creating over 340 new jobs in Northern Ireland off the back of growing AI and digital transformation demand, a sign of how fast AI hiring is accelerating here, not just globally. What attracts an AI Engineer to a five-person startup is rarely what attracts an MLOps Lead to an enterprise team. The opportunity, and the risk, looks different at every stage, and treating them the same is one of the most common mistakes we see employers make. 7 tips for attracting AI talent at start-up stage. Working at startup level is a genuinely exciting opportunity for the majority of AI candidates we speak to. The chance to shape an AI function from scratch, with real ownership, is a strong draw, particularly for AI Engineers and Machine Learning Engineers who want visible, fast impact. But it also comes with risks that need to be acknowledged honestly, not glossed over. Critical thinking and problem-solving currently rank as the skill talent leaders say they need most, ahead of AI-specific skills, which matters here specifically, because startups rarely have a fully built-out AI function for a new hire to step into. That means more ambiguity, less support, and a genuine risk of the role being less defined than it first appears. The strongest candidates know this, so the pitch needs to be honest about both sides. * Lead with ownership, not just opportunity. Be specific about what an AI Engineer or Data Scientist would actually own. Vague language is one of the fastest ways to lose a strong candidate's interest. * Acknowledge the risk as well as the upside. Candidates evaluating startup roles are weighing genuine uncertainty against the appeal of ownership. Being upfront about what isn't built yet builds more trust than overselling the opportunity. * Show your AI strategy is real, not aspirational. Candidates want evidence you're thinking critically about how AI fits the business, not just that you've decided to "do AI." * Move fast. Startups can outpace larger competitors on speed alone. A slow process signals indecision, which works against the very thing that's meant to be attractive about a startup. * Be upfront about data and infrastructure maturity. Strong candidates will ask. Honesty here reduces the risk of a mismatch further down the line. * Highlight the calibre of who they'd be working with. AI specialists, particularly senior ones, care deeply about the strength of the team around them, given how much they're relying on that team in the absence of established process. * Make the interview process itself a signal of how you operate. Only 24% of candidates say they're happy with the interview process they go through. A sharp, well-run process for a startup AI Engineer role is one clear, evidenced way to offset the uncertainty that comes with the role itself. 7 tips for attracting AI talent at scale-up stage. Scale-up stage tends to appeal to candidates who want more stability than a startup offers, without losing the influence they had. That's a genuine opportunity, but it also carries its own risk, candidates can end up choosing a scale-up that talks like a startup but operates with enterprise-level bureaucracy, which creates a mismatch neither side wants. Jobs requiring specific AI skills, such as prompt engineering or machine learning, are growing roughly eight times faster than the wider jobs market, so an AI Solutions Architect or MLOps Engineer genuinely has multiple options right now, and will notice quickly if the reality doesn't match the pitch. * Prove the AI function has real investment behind it. Candidates at this stage want evidence, not promises, that headcount and budget are actually committed. * Show a track record of progression. If earlier AI hires have grown into senior roles such as Head of AI or Lead Data Scientist, say so directly. * Be clear on where the AI team is heading. With AI-specific roles growing this quickly, candidates have choices. A clear, honest direction reduces the risk of losing them to a competing offer later in the process. * Be specific about who they'd actually be working alongside. 47% of tech workers say their colleagues are a key factor in whether they stay in a role, notably higher than for the general workforce. At scale-up stage, candidates are often choosing between several offers at once, since 70% of technical workers report having multiple job offers when they took their most recent role. * Offer real autonomy alongside structure. Balance the two explicitly. Overpromising autonomy that doesn't materialise is one of the most common reasons scale-up hires don't stay. * Be upfront about the pace of change. Scale-ups evolve quickly. Candidates appreciate honesty about what the AI Solutions Architect role might look like in a year, not just today. * Move quickly once you've found the right person. More than half of candidates have experienced being ghosted by a recruiter or employer during the interview process. A scale-up that responds promptly and clearly stands out immediately against that backdrop. 7 tips for attracting AI talent at enterprise stage. Enterprise stage offers scale, structure, and influence that startups and scale-ups simply can't match, a genuine draw for senior AI candidates. But the risk on this side is just as real: insufficient worker skills remains the biggest barrier organisations face when integrating AI into existing workflows, so an AI Governance Lead or Principal Data Scientist joining an enterprise can walk into a genuine, organisation-wide skills gap rather than a clear mandate. More than 90% of organisations now use AI in some part of their hiring or operations, yet fewer than 5% describe the impact as transformational, which tells us most enterprises are still working this out in practice, regardless of how confident the pitch sounds. * Lead with growth and balance, not just scale. 84% of technologists say an organisation's mission matters when choosing where to work, yet only 40% feel adequately supported with work-life balance, even as 53% report rising workloads. For an AI Solutions Architect weighing up an enterprise role, that's a genuine point of difference, so be specific about what flexibility and growth actually look like in practice, not just the scale of the strategy on offer. * Be transparent about process length. Highly regulated industries face notably longer recruitment cycles for AI talent, often due to security clearance and compliance requirements. Strong candidates expect this, provided it's communicated clearly from the outset. * Demonstrate genuine AI maturity, not just AI ambition. Given fewer than 5% of organisations describe their AI impact as transformational, it's worth showing candidates for senior roles like Head of AI Governance specific evidence of where this employer actually sits against that benchmark, not just where it intends to be. * Show how human judgement still leads. PwC's research shows professionalised roles, where AI automates routine tasks and places more weight on human judgement, are growing twice as fast as roles being made easier by AI. Senior AI candidates want reassurance their judgement, not just their technical skill, will be valued. * Offer a structured, fair process. Only around 26% of applicants currently trust AI to evaluate them fairly, so enterprise employers using AI in their own hiring process need to be visibly transparent about where a human is making the final call. * Be specific about cross-team impact. Enterprise AI specialists, particularly at Principal or Lead level, are drawn to roles where they can influence AI adoption company-wide, but only if that influence is genuinely structured into the role rather than implied. * Don't underestimate Northern Ireland as a serious enterprise AI hub. With major employers actively expanding AI teams in Belfast and across NI, enterprise employers can no longer assume scale alone will win the best AI Governance Leads and Principal Engineers. What we see at MCS. Across the roles we recruit for, from AI Engineer through to AI Solutions Architect and MLOps Lead, what consistently wins out isn't budget alone, it's an honest account of both the opportunity and the risk at each specific stage. We work across Technology, Banking & Financial Services, Finance & Accounting, and Manufacturing & Engineering to help employers at every stage build AI capability that genuinely lasts. Partner with MCS Group. Whether you're a startup hiring your first AI Engineer or an enterprise team scaling AI Governance and Solutions Architecture across the business, MCS Group can help. Get in touch with our Technology team to discuss your specific hiring stage and challenge. * Share this