Lab Technician Lead - Poly

Job Summary

You will own the readiness of the engineering and test labs behind Poly Video products. You will coordinate prototype hardware needs, track early development hardware, support hardware integration, and keep our labs configured, equipped, and available for development and automated testing. Acting as the single point of contact for lab needs, you will work with IT on lab networking, with facilities on space, power, and infrastructure, and with engineering teams to prioritize and delegate hardware rework and debug requests.

Responsibilities

Lab readiness and operations

• Owns the setup, configuration, and day-to-day operation of engineering and test labs, including device racks, test stations, and automated test equipment.
• Plans lab capacity, layout, and equipment needs based on product roadmaps and team requirements.
• Maintains an accurate inventory of lab devices, prototypes, and equipment, including location, configuration, and ownership.
• Defines and enforces lab standards for device setup, cabling, labeling, ESD protection, and safety.
• Coordinates the setup and recovery of devices in the automated test lab.

Prototype builds and hardware integration

• Gathers and coordinates prototype hardware needs from engineering teams for each development phase, including quantities, timing, and allocation of units to teams.
• Tracks prototype and early development hardware shipments, deliveries, revisions, and known issues, working with hardware engineering and suppliers.
• Supports installation and integration of new hardware, peripherals, and accessories into lab and test environments, coordinating debug and hardware technicians.

Rework and debug requests

• Serves as the intake point for hardware rework, repair, and debug requests from engineering teams.
• Triages and prioritizes requests, delegates work to technicians or engineers and tracks them to completion.
• Communicates status, turnaround times, and blockers to requesting teams.

Stakeholder coordination

• Partners with IT on lab networking, including VLANs, isolated test networks, Wi-Fi, firewall rules, and network changes.
• Partners with facilities on lab space, power, cooling, racks, and physical security.
• Works with engineering, SQA, platform engineering, and program management to understand lab needs and ensure they are covered.
• Manages lab equipment and supply purchasing within budget, and tracks spend.
• Reports on lab utilization, availability, and upcoming needs to leadership.

Education & Experience

• Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical discipline, or equivalent hands-on experience.
• Typically has 3–6 years of experience in hardware labs, test engineering, or hardware integration, including experience coordinating lab operations or technical work across teams.

Knowledge & Skills

Hardware and Lab

• Hands-on experience setting up and maintaining engineering or test labs for electronic devices.
• Experience with prototype build cycles and hardware bring-up.
• Hardware troubleshooting and basic rework skills, including use of multimeters, oscilloscopes, and soldering equipment.
• Knowledge of ESD practices, lab safety, and electrical requirements for lab equipment.
• Experience managing device and equipment inventory and asset tracking.
• Familiarity with automated test labs and device farms.

Coordination and Leadership

• Proven ability to coordinate across IT, facilities, engineering, and suppliers.
• Experience triaging and prioritizing competing requests, and delegating work to others.
• Strong organization and follow-through, using ticketing or tracking tools such as Jira.
• Clear written and verbal communication with technical and non-technical stakeholders.

Preferred Qualifications

• Experience with video conferencing, audio, or camera hardware.
• Experience with network test and simulation equipment (Ixia, Spirent) or RF and Wi-Fi test setups.
• Remote power management, KVM, and USB or serial switching for lab automation.
• Python or shell scripting for lab automation and inventory tooling.
• Experience coordinating with contract manufacturers or hardware suppliers.
• Knowledge of regulatory or compliance testing (FCC, CE, safety).
• Experience with lab monitoring and dashboards (Grafana or similar).

General Skills

• Effective communication
• Results orientation
• Learning agility
• Customer focus
• Good prioritization skills

Salary Range: $99,050-$143,600