University of Massachusetts Medical School

Public academic health center educating, researching.

Intake Assistant - Casualty Recovery Program

Office Clerical & RecordsConfirmed live in the last 24 hours

Full-timeWestborough, MA, USA$38.6k - $47.5kIn-person

About the Job

Requirements

An associate's degree or equivalent experience is required.
Three years of related experience is required.
Experience as a legal or administrative assistant is required.
Proficiency in Microsoft Office applications is required.
Proficiency with web-based fax, document indexing, and document uploading applications is required.
Strong customer service skills and attention to detail are required.

Responsibilities

Provide administrative support for the Unit or Program.
Enter new case information into the database by creating and maintaining case files with all relevant documents.
Generate all necessary requests for information on cases.
Request and produce necessary case information and reports, and prepare and copy case files for referral to applicable state agencies and other stakeholders, including EOHHS and Medicaid.
Triage telephone calls using judgment to respond or refer calls to Specialists or other Units.
Review, sort, and distribute correspondence in a timely manner.
Assist the Manager in preparing statistical and operational reports.
Complete cases in designated case-tracking work queues and distribute correspondence to the appropriate parties.
Validate incoming data to ensure information from outside sources meets unit standards before entry into the Case Tracking System.
Respond to requests for information from all involved parties.
Oversee document management, including scanning documents using tools such as RightFax and Adobe and uploading them to designated cases in the Case Tracking System.
Assist the Unit Manager with implementing Unit projects and initiatives.
Perform other job-related duties as required.

Desired Qualifications

Knowledge of medical and legal terminology.
Familiarity with Medicaid operations, policies, and procedures related to Casualty Recovery, Estate Recovery, Lien Verification, Third Party Liability, Probate Courts, and Registry of Deeds.

Overview

GENERAL SUMMARY OF POSITION:

Under the general supervision of the Unit Manager, the Intake Assistant will serve as a resource to Health Care Finance SOlutions (HCFS). This individual will ensure the integrity of collection outcomes by assessing the Intake operational needs of the Unit, in accordance with applicable statutes and regulations.

Responsibilities

MAJOR RESPONSIBILITIES:

Provide administrative support for the Unit or Program.
Enter new case information in database by creating and maintaining case files with all relevant documents.
Generate all necessary requests for information on cases.
Request and produce all necessary information and reporting relevant to case. Prepare and copy case files for referral to applicable state agencies and other stakeholders (ie EOHHS, Medicaid, etc. ).
Triage all telephone calls using judgment in responding and/or referring calls to Specialists or other Units.
Review, sort and distribute all correspondence in a timely manner.
Assist the Manager in the preparation of statistical and operational reports.
Responsible for completion of all cases in designated case tracking management work queues and distribution of correspondence to the appropriate parties.
Validate incoming data ensuring the information received from outside sources meets the required unit standards before being entered into the Case Tracking System.
Respond to requests for information from all involved parties. .
Oversight of document management systems to include scanning of all documents through a variety of scanning tools (i.e., Right Fax, Adobe, etc.) and uploading to designated cases in the Case Tracking System.
Assist the Unit Manager with the implementation of Unit projects and initiatives.
Perform other job-related duties as required.

Qualifications

REQUIRED QUALIFICATIONS:

Associate's degree or equivalent experience
3 years related experience
Experienced legal or administrative assistant
Proficient in Microsoft Office Applications
Web-based fax, document indexing and document uploading applications
Strong customer service skills and attention to detail.

Additional Information

PREFERRED QUALIFICATIONS:

Medical and Legal Terminology
Familiar with Medicaid operations, policies and procedures pertaining to Casualty Recovery, Estate Recovery, Lien Verification, Third Party Liability , Probate Courts and Registry of Deeds

Compensation: 38604.8 to 47528 (USD)

About the Company

University of Massachusetts Medical School

Public academic health center educating, researching.

Public academic health sciences center that educates future doctors, scientists and nurses; conducts biomedical and clinical research; and runs clinical trials while providing health‑care services through its graduate schools and the ForHealth Consulting and MassBiologics divisions. ForHealth Consulting offers care management and consulting to improve care delivery and health policy for government agencies, nonprofits and health care organizations. MassBiologics develops and produces vaccines, plasma derivatives and monoclonal antibodies at an FDA‑licensed nonprofit facility. The school’s goal is to advance medicine by training leaders, conducting collaborative research and translating discoveries into practical health solutions that raise health outcomes for families and communities.

Company size: 5,001-10,000
Company stage: Grant
Total funding: $182.6M
Headquarters: Worcester, MA
Founded: 1962

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