KOL & External Engagement Platforms Technical Lead

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled bynew technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs,anticipatetheir needs across the enterprise, delivertimelyand personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz. 

To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capabilityteamsown outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems,validatesolutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model,you’llcollaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensurewe’rebuilding the right things, in the right way, at the right time.

The Tech Lead, KOL & External Engagement Platforms, provides hands-on technical leadership andsolution designexpertisefor the KOL & External Engagement PlatformsGlobal Capabilityteam within theCustomerOperationsfunction. Reporting to the Technical Suite Lead, this role serves as the primary technical leader for the capability, partnering closely with the Product Owner, Activation Lead, development teams, and/or vendor teams to ensurecapabilitypriorities and global standards.

TheKOL & External Engagement Platformsteamenables the planning, execution, and performance tracking of events, congresses, speaker programs, and broader engagement activities across KOLs, HCPs, patients, and caregivers. As the Tech Lead,this role isa hands-on contributor and technical leader, directly involved in designing, building, and delivering solutions forengagement and event management platformsalongside the development team, bringing technical depth and leadership to every stage of the work.

​​Essential Functions/Responsibilities

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​Key Responsibilities:

​Strategy &TechnicalRoadmap Development

• ​Partner closely with theKOL & External Engagement PlatformsGlobal CapabilityOwner tosupport the design ofsolutions that solve business problems,providingtechnical insight on what the technology can and cannot do, effort levels, and tradeoffs.

• ​Collaboratewith theCustomerOperationsTechnicalSuite Leadand Architectstocontribute totranslatingcapabilityroadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.

• ​Convert complex business requirements into clear technical specifications and executable technical work tasks.

​Solution Architecture & Technical Delivery

• ​Executetechnicalactivities forthetechnical team and drivework plans,building, configuration, and integration of software aligned to business needs and technology standards, including:

• ​HCPEngageNow, Veeva Events Portal, and similar engagement platforms, enabling planning, coordination, and tracking of KOL, HCP, and patient engagement activities.

• ​Event and congress management platforms (e.g.,SpotMe, Cadence), supporting execution and measurement of large-scale events and speaker programs.

• ​Integration frameworks, enabling connectivity between engagement platforms, CRM systems, analytics platforms, and compliance systems.

• ​Translate technical requirements into well‑defined work for the development team, lead agile ceremonies, and ensure disciplined execution of thecapabilityroadmap, taking ownership of complex technical challenges end to end.

• ​Coordinatedevelopmentteams inintegrating engagement platforms with upstream and downstream systems (e.g., CRM, web, analytics platforms).

• ​Ensure solutions meet compliance, auditability, and regulatory requirements for external engagement and healthcare interaction workflows.

• ​Apply and reinforce standard engagement workflowsacross brands, markets, and channels.

• ​Enableautomation and optimization of engagement processes to improve efficiency and user experience.

​Cross-Functional Technical Leadership

• ​Partner with business, IT security, and vendor teams to ensure theKOL & External Engagement Platformsteamtechnical solutions adhere to organizational standards, security policies,and regulatoryrequirements.

• ​Organize and direct vendor partners to execute technical work, ensuring alignment withcapabilitypriorities, delivery timelines, and enterprise standards.

• ​Partner with the Technical Suite Lead,CustomerOperations,to escalate and resolve complex technical challenges that span acrossGlobal Capabilityteams.

• ​Mentor and guide software engineers and developers, elevating the team's overall technical capability.

• ​Lead cross-team problem solving and resolution of technical challenges within theGlobal Capability team.

​Required Knowledge, Skills, and Abilities

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​Technical Skills

• ​Experience designing, testing, deploying,operating, and enhancing scalable, secure, and compliant technology solutions for large scale organizational use.

• ​Understanding ofenterprise software architecture, cloud platforms, and modern engineering frameworks. Knowledge of system integration patterns, APIs, and data architecture across enterprise technology platforms.

• ​Knowledge of KOL identification and engagement strategies, event execution workflows, HCP compliance and consent requirements, speaker program management and governance, and performance tracking frameworks.

• ​Ability to translate engagement strategies into durable, reusable data and platform capabilities. Experience managing vendor‑heavy ecosystems, including roadmap alignment, integration standards, and delivery accountability. Ability to integrate engagement platforms with CRM, analytics, and data platforms for measurement and optimization.

• ​Strong understanding of event and engagement management platforms, KOL identification and engagement tools, and vendor-supported engagement solutions. Experience designing and integrating enterprise digital platforms such as Veeva Events Portal,SpotMe, Cadence, HCPEngageNow, IFI/MB4, and Patient Advocacy/Conference Engagement Tools.

• ​Preferred: Proven experience as a full-stack application builder for external-facing (customer / consumer) apps, withtrack recordof partnering closely with business teams. Ability to design scalable KOL and external engagement capabilities beyond just integrating tools.

• ​Ability to partner withGlobal Capability Ownersto translate executive andFranhciserequirements into scalable,wellgovernedtechnology solutions with roadmaps and prioritization. Provide technical leadership on standardization, KPI implementation, and architecturaltradeoffsto ensure enterprise technology assetsremainconsistent, performant, and extensible across brands and regions.

• ​Experience leading mixed teams of internal developers and vendors, including technical direction, code and dashboard reviews, estimation, and delivery accountability. Proven ability to collaborate with UX researchers and UI designers, with user-centric mindset applied to technical development.

• ​Experience working within Agile product development teams and product operating models.

​Business Skills

• ​Customer Journey Understanding– ability to see customer’s end-to-end experience clearly and use it on an ongoing basisforgo to market strategic, tactical and measurement decisions, whileanticipatingneeds across touchpoints. Make practical decisions that improve journey and outcomes.

• ​Digital-first Mindset— ability to look for opportunities to streamline and improve the customer experience andJazzperformance through digital tools,dataand automation to create better,fasterand more scalable outcomes

• ​Cross functional Matrix Collaboration –ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.

• ​Critical Thinking -The ability to assess a range of inputs objectively, challenge assumptions with curiosity, and generate sound,forward‑lookingjudgments that improve decisions.

• ​Adoption— ability to quickly embrace new tools, new WoW, andbehaviorsapplying with confidence and practical improvement

​Required/Preferred Education and Licenses

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​Qualifications:

• ​Bachelor's degree in computer science, engineering, information systems, or related technical field.

• ​7+ years of experience afterBachelor'sdegree (or5+ years of experience afterMaster'sdegree) in customer engagement, KOL management, event and congress operations, patient advocacy, or related domains in pharma, with expertise in engagement platforms, speaker programs, and compliant customer experience delivery across HCPs, patients, and caregivers.

• ​2+ years of experience as a Tech Lead, Technical Program Manager, Engineering Manager, or other roles involving managing a team of developers.

• ​Expertisein engagement platforms, speaker programs, and compliant customer experience delivery across HCPs, patients, and caregivers

• ​Demonstrated experience designing and delivering enterprise-scale digital platforms such asengagement platforms, event management systems, CRM-integrated solutions, or external interaction management systems.

• ​Experienceworking within complex, matrixed organizations with multiple technology and product teams.

• ​Proven ability to mentor and guide developers and vendor partners to deliver high-quality solutions.

​Preferred / Additional Qualifications:

• ​Experience in pharmaceutical or healthcare industries preferred.

• ​Experience partnering with enterprise platform teams or Product teams supporting digital and operational capabilities.

• ​Experience working in rare disease or specialty brands, withstrongunderstanding of unique stakeholder dynamics.

​Working Requirements:

• ​10-20% travel will berequired.

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​Jazz Expected Behaviors

• ​Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.

• ​Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.

• ​Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.

• ​Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams.

• ​Delivershigh performanceresults, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.

• ​Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.

• ​Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.

• ​Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.

• ​Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.​