Outlet Manager

Job Description

• Oversee daily operations of the outlet store, ensuring smooth functioning and adherence to company policies and procedures
• Supervise, train, and mentor store staff to deliver exceptional customer service and achieve sales targets
• Monitor and analyze sales performance, inventory levels, and financial metrics to optimize store profitability
• Develop and implement strategies to increase sales, customer satisfaction, and brand loyalty within the outlet
• Manage inventory control, including stock ordering, receiving, and organization to minimize shrinkage and waste
• Maintain visual merchandising standards and ensure the store environment is clean, organized, and inviting
• Recruit, hire, and schedule staff while managing payroll and performance evaluations
• Ensure compliance with health, safety, and security regulations, conducting regular audits and risk assessments
• Handle customer inquiries and resolve complaints professionally to maintain positive customer relationships
• Prepare and submit regular reports on sales, inventory, staffing, and operational metrics to senior management
• Execute promotional campaigns and marketing initiatives to drive foot traffic and increase revenue
• Collaborate with cross-functional teams to implement new products, systems, and operational improvements

Qualifications

• High school diploma or equivalent; Bachelor's degree in Business Administration, Retail Management, or related field preferred
• Minimum 3-5 years of retail management experience, with at least 2 years in an outlet or discount retail environment
• Proven track record of achieving and exceeding sales targets and financial performance goals
• Strong proficiency in point-of-sale (POS) systems and retail management software
• Excellent leadership and team management skills with the ability to motivate and develop staff
• Demonstrated expertise in inventory management and stock control procedures
• Strong analytical and problem-solving abilities with proficiency in data analysis and financial metrics
• Exceptional customer service skills with the ability to handle complaints and resolve issues professionally
• Knowledge of health, safety, and security regulations relevant to retail operations
• Excellent written and verbal communication skills with strong organizational abilities

Additional Information

Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.