PLM Technical Support Engineer
About the job
- Confidence, communication, and interpersonal skills to lead customers, both verbally and in writing.
- Ability to manage multiple urgent issues in parallel.
- Ability to work with team members, management, and cross-functionally to achieve a mission.
- Ability to speak English and Japanese well.
- Broad troubleshooting skills related to enterprise business applications, including application server setup, database management, performance tuning, data analysis, application server configuration, installation, and migration.
- Experience implementing or supporting enterprise business applications using Java technology or .NET technology.
- Understanding of Internet application technologies, including HTML, XML, Internet protocols, networking, firewalls, web server configurations, Internet application architectures based on Java technology, and Internet security.
- Exposure to implementation, support, consulting, or development in enterprise business applications.
- Strong troubleshooting and diagnostic ability, including tuning or changing complex applications to optimize product performance to customer expectations.
- Exposure to enterprise application suites, including networks, database configuration, server configuration, and web server optimization.
- Ability to develop a coherent plan of action that meets stakeholders’ needs to resolve a situation quickly.
- Business Japanese skill at business level or above; working experience in Japan and understanding of Japanese business culture and customers.
- Two to four years of work experience.
- Provide solutions or workarounds in a timely manner to ensure customer success.
- Work cross-functionally with peers, developers, product owners, management, and other departments to develop and deliver customer solutions.
- Create and improve knowledgebase articles aligned with KCS best practices and standards to support continuous knowledge transfer for customers and PTC employees.
- Participate in training and workshops as required for continuous improvement and development.
- Deliver Success Management services, such as weekend support and dedicated engineer services.
- A bachelor's degree in Computer Science, Information Systems, or Engineering.
- Fluent English.
About the company
PTC provides product lifecycle management (PLM) software and related services for discrete manufacturers. It helps companies manage the full lifecycle of a product—from inception and engineering design to manufacturing, service, and disposal—using software licenses and subscriptions plus ongoing support. The product suite handles data and process management such as CAD data, BOMs, change control, collaboration, workflows, and analytics, often integrating with design tools to streamline development and manufacturing. The company differentiates itself by offering end-to-end lifecycle coverage for enterprise customers, backed by professional services and support, aimed at helping global manufacturers accelerate time-to-market and boost productivity. The goal is to enable digital transformation and more efficient product development and operations in manufacturing.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Boston, Massachusetts
Founded
1985
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Simplify's Take
What believers are saying
- Schneider Electric promises €250 million cost synergies and €800 million revenue synergies.
- PTC repurchased about $525 million in Q3'26 and lifted FY'26 buyback guidance.
- Management raised FY'26 ARR, revenue, and EPS guidance after Q3'26 outperformance.
What critics are saying
- Schneider Electric's October 5, 2026 $22.6 billion acquisition caps upside at $205 cash.
- PTC's July 29, 2026 revenue declined 8% constant-currency, showing weak core demand.
- Closing expected by Q3 2027 leaves PTC trapped inside a long regulatory and integration process.
What makes PTC unique
- Onshape Labs' August 13, 2026 FeatureScript MCP Server blends LLMs with CAD customization.
- PTC's July 29, 2026 results showed 9.1% constant-currency ARR growth excluding divestitures.
- Arena Connect's August 4, 2026 launch links PLM, QMS, ERP, MES, and collaboration systems.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Paid Vacation
Paid Sick Leave
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Company News
Schneider Electric has agreed to acquire PTC Inc. in an all-cash deal valued at $205 per share, representing approximately $22.6 billion in equity value. The transaction represents a 42.3% premium to PTC's last closing price. The acquisition aims to create a comprehensive industrial software and AI platform, bridging product design, engineering, and data management with energy systems. PTC serves over 30,000 customers globally and generated €2.4 billion in revenue with roughly 40% adjusted EBITA margin in 2025. Schneider Electric expects to achieve €250 million in annual cost synergies by year three and approximately €800 million in revenue synergies. The deal will be financed through €5-6 billion in equity issuance and €16-17 billion in new debt. The transaction requires PTC shareholder approval and regulatory clearance, with closing anticipated by Q3 2027.
PTC has launched the FeatureScript MCP Server capability in its Onshape CAD and PDM platform. The tool enables engineers to create custom CAD features using natural language and AI, without requiring programming experience. The capability automates feature development through AI-assisted building, testing, debugging, and refinement. Engineers describe desired functionality in natural language, and AI helps build the custom feature in FeatureScript until it works as intended. Built on the Model Context Protocol, the server connects AI coding tools like Claude, ChatGPT, and Gemini directly with Onshape FeatureScript code. The resulting custom features can be shared across teams without ongoing AI interactions or recurring costs. "The future of AI in CAD is not simply text-to-CAD, but text-to-code-to-CAD," said David Katzman, EVP and general manager of Onshape and Arena at PTC. The capability is available through PTC's Onshape Labs initiative.
PTC's shares have fallen 8.4% to $146.31 over six months, contrasting with the S&P 500's 10.9% gain, following softer quarterly results. The software company, which provides digital solutions for product design and development, shows mixed signals for investors. On the positive side, PTC demonstrates exceptional customer acquisition efficiency with a payback period of just 0.5 months. The company also maintains elite profitability with a 37.8% operating margin over the past year. However, PTC's annual recurring revenue growth averaged only 8.7% over the last four quarters, reaching $2.41 billion in Q2. This underwhelming performance suggests increasing competition may be challenging the company's ability to secure longer-term commitments.
PTC has launched Codebeamer 3.3, Codebeamer AI 1.2, and Pure Variants 7.3, enhancing its application lifecycle management portfolio. The updates address challenges engineering teams face when managing product variants and finding information. Codebeamer 3.3 introduces Delta Merge, which automatically applies approved changes across product variants, eliminating manual reapplication. It also adds role-based permissions for change approval control and deeper integration with PTC's Windchill PLM solution. Codebeamer AI 1.2 features an AI Search Assistant using semantic search to deliver more accurate results by understanding search intent. Pure Variants 7.3 includes Stream Transformation, which converts product variants into working sets that automatically update to reflect variant-specific features. The releases strengthen traceability and change management for automotive, medtech, federal, aerospace, and defence industries, helping manufacturers manage increasing product complexity whilst maintaining regulatory compliance.
PTC has launched Arena Connect, a new capability within its Arena product lifecycle management and quality management system. The tool helps manufacturers integrate business applications and automate workflows across their product ecosystem. Arena Connect features a visual workflow builder, a library of over 200 pre-built connectors, and workflow templates for systems including Jira, Microsoft Teams, and Slack. The platform enables automated data synchronisation between PLM, QMS, ERP, and other enterprise systems without requiring custom integrations. The release also introduces AI-powered product change summaries, automated bill of materials compliance checks, and enhanced Onshape-Arena connection features. PTC says the update supports its vision for the Intelligent Product Lifecycle, enabling manufacturers to build a product data foundation and accelerate AI-driven transformation. The company is headquartered in Boston and serves over 30,000 customers globally.