Senior Facilities Service Manager

Key Responsibilities

• Lead the onsite electrical facilities technician team responsible for maintenance, troubleshooting, repairs, switching support, and service execution across mission-critical electrical infrastructure. 

• Serve as the direct manager for Electrical Facilities Technicians, providing day-to-day leadership, work prioritization, coaching, performance management, and technical development. 

• Build and lead an in-house self-perform maintenance program for electrical systems, including procedures, training, qualification expectations, execution standards, and continuous improvement. 

• Oversee maintenance and service execution for critical electrical infrastructure, including switchgear, UPS systems, batteries, generators, grounding, breakers, and power distribution equipment. 

• Own electrical safety programs and ensure strict compliance with NFPA 70E, lockout/tagout, energized work controls, switching discipline, and electrical safe work practices. 

• Manage vendor performance, SLAs, and contract execution for electrical service scopes, ensuring quality, compliance, and safe field coordination. 

• Track and report KPIs related to maintenance execution, downtime, equipment health, incident response, and corrective action effectiveness. 

• Support incident response, service restoration, outage planning, maintenance readiness, and post-event reviews to improve resilience and reduce repeat failures. 

• Coordinate closely with commissioning, operations, engineering, reliability, and construction teams to ensure safe and effective handoffs and operational readiness of installed systems. 

• Drive continuous improvement in procedures, maintenance quality, documentation, technician capability, and field execution standards. 

• Ensure the site is prepared to support 24/7 mission-critical operations through proper staffing, escalation readiness, training, and maintenance planning. 

Ideal Candidate Profile

• 3–5+ years of experience in electrical maintenance, field service, critical facilities operations, industrial power systems, or related uptime-critical environments such as data centers, utilities, manufacturing, or healthcare infrastructure. 

• 1–3+ years of experience leading technicians, electrical service teams, or field maintenance programs. 

• Strong background in electrical safety, maintenance execution, regulatory compliance, switching risk, and structured incident response. 

• Experience leading technicians and vendor partners in high-risk operational environments. 

• Associate’s or Bachelor’s degree in Electrical Engineering, Electrical Technology, facilities management, or related field preferred; equivalent electrical trade and leadership experience also valued. 

Skills and Competencies

• Strong troubleshooting judgment and disciplined incident response. 

• Strong people leadership with the ability to coach technicians and reinforce accountability. 

• Clear communicator who reinforces safety culture and execution standards. 

• Proven ability to improve maintenance reliability, field discipline, and service delivery. 

• Strong operational judgment in high-risk or time-sensitive environments. 

Preferred Skills / Certifications

• Experience with mission-critical power infrastructure including switchgear, UPS, batteries, generators, breakers, relays, grounding, and distribution equipment. 

• Familiarity with electrical maintenance planning, vendor management, switching procedures, incident reviews, and operational handoff requirements. 

• Experience using CMMS systems, maintenance KPIs, service reporting, and corrective action tracking. 

• Journeyman Electrician or Master Electrician license where applicable. 

• NFPA 70E training strongly preferred. 

• OSHA 30 preferred. 

• OEM or manufacturer training on UPS systems, switchgear, generators, breakers, or protective systems preferred. 

• NETA, NICET, or similar electrical testing / maintenance-related credentials are a plus where relevant to the role. 

Physical Demands / Work Environment
This is a mission-critical onsite role supporting 24/7 operations where continuous uptime is essential; as such, regular attendance, schedule flexibility, and response readiness are required. To perform these duties, you must be able to frequently walk, bend, kneel, crouch, push/pull objects, and climb stairs. You may be required to lift or move up to 39 pounds independently and participate in group lifts for loads 40 pounds or greater. You must also be capable of maintaining balance while working from ladders or elevated platforms. These tasks are performed in an industrial environment and must be executed safely, with or without reasonable accommodation, to maintain the continuous health of facility infrastructure.

Why Oracle Cloud Infrastructure?

Global impact at scale: Contribute directly to how mission-critical OCI data centers operate across regions and continents, influencing infrastructure reliability, security, sustainability, and long-term capacity growth.

Technically rigorous environment: Work alongside experienced engineers, automation specialists, and compliance teams in a rapidly scaling hyperscale cloud infrastructure, where disciplined execution and technical depth matter.

Culture built on operational excellence: Join an organization that values safety, process rigor, clear accountability, and continuous improvement as foundational to protecting uptime and customer trust.

Long-term career development: Benefit from internal mobility, role-based technical training, and development opportunities designed for professionals building long-term careers in cloud infrastructure and facilities operations.