W

Winning Assistants

Staffing healthcare practices with HIPAA-compliant VAs

Patient Coordination Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeRemote in Philippines$10.4k - $12.5k

About the Job

Requirements

  • At least 1 year of previous experience in medical appointment scheduling, patient coordination, or healthcare administrative support is preferred.
  • Hands-on experience with Veradigm Practice Management (PM) is highly preferred.
  • Familiarity with Facey and Optum referral groups and authorization retrieval processes.
  • Must speak and write English clearly and professionally.
  • Ability to handle patient inquiries professionally and compassionately.
  • Quick learner who can adapt to new systems, processes, and scheduling workflows.
  • Understanding of patient confidentiality and HIPAA compliance.
  • Must have relevant work experience.
  • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding.
  • Must be available to attend video meetings with camera on when required.
  • Must have a reliable laptop or desktop computer, stable high-speed internet connection of at least 25 Mbps, a noise-canceling headset, a working webcam, and a quiet, professional work environment.

Responsibilities

  • Schedule and coordinate new patient appointments using Veradigm Practice Management, ensuring accurate and efficient scheduling.
  • Enter, verify, and update patient demographics, insurance information, and other required registration details.
  • Collect and process new patient deposits according to established practice guidelines.
  • Coordinate with internal staff regarding appointment availability, scheduling changes, and patient concerns.
  • Retrieve, verify, and attach insurance authorizations to patient records before scheduled appointments.
  • Access referral group systems, including Facey and Optum, to obtain necessary authorization documentation when applicable.
  • Follow up on missing or incomplete authorizations and coordinate with internal staff to prevent scheduling delays.
  • Send appointment confirmations and provide patients with links to complete required intake and registration forms.
  • Follow up with patients regarding incomplete forms, missing information, and appointment-related concerns.
  • Handle inbound calls and scheduling inquiries with professionalism, patience, and compassion.
  • Maintain clear communication with patients and healthcare staff to ensure a smooth scheduling experience.

Desired Qualifications

  • Familiarity with Veradigm Practice Management (PM) is highly preferred.
  • Familiarity with Facey and Optum referral groups and authorization retrieval processes.
  • At least 1 year of previous experience in medical appointment scheduling, patient coordination, or healthcare administrative support is preferred.

About the Company

Winning Assistants

Staffing healthcare practices with HIPAA-compliant VAs

Winning Assistants provides HIPAA-compliant virtual assistant staffing for healthcare practices by connecting US-based clients with a global pool of trained remote professionals. Clients hire full-time VAs who work in the client’s time zone and handle both administrative and clinical tasks, such as front office duties, medical billing, chart management, dictation transcription, prior authorization, EMR updates, and executive support. The company differentiates itself by combining a global talent pool with healthcare-specific HIPAA training and time-zone-aligned, full-time VAs for a broad US and Commonwealth client base. Its goal is to reduce administrative and revenue-cycle burdens for medical practices by offering scalable, reliable remote staffing that integrates with healthcare operations.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Irvine, CA
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at Winning Assistants

See more jobs