Full-Time

Team Member Care Advocate

Oakland, CA, Spanish Speaking

Posted on 8/9/2024

Spring Health

Spring Health

1,001-5,000 employees

Personalized mental health solutions for employers

Healthcare

Compensation Overview

$63k - $80kAnnually

+ Stock Options + Benefits + Incentive Pay

Junior, Mid

Oakland, CA, USA + 2 more

More locations: Richmond, CA, USA | San Leandro, CA, USA

Role requires onsite presence at locations in Oakland, San Leandro, and Richmond, CA.

Category
Customer Success
Customer Success & Support
Required Skills
Communications
Requirements
  • Bilingual in Spanish and English required
  • A masters in Social Work from an accredited university is preferred but not required
  • Experience working with diverse populations and backgrounds within the social work industry.
  • Experience helping organizations manage evolving workforce environments and norms is a plus.
  • Experience connecting individuals to resources quickly in times of crisis is a plus.
  • Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus.
  • Experience assisting individuals through burnout, managing work-life balance is a plus.
  • Ability to balance the needs of multiple stakeholders.
  • Flexibility and creativity when approaching workplace challenges.
  • Depth of knowledge of community resources.
  • Knowledge or experience in working with retail employees is a plus.
  • Excellent listening, written and verbal communication skills.
  • Acknowledge and embrace diversity and inclusion.
  • Motivated to go above and beyond for members to provide a high-touch experience.
  • Tech-savvy: must be comfortable using various computer platforms and learning new systems and efficient in tech-related tasks.
  • Stable transportation and ability to work from multiple onsite locations
  • Located within a 10 mile radius of job location listed
Responsibilities
  • Identify and make referrals for work-life, financial & legal, and basic needs support
  • Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed
  • Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals.
  • Offer consultation related to navigating mental health resources (local and national) and available workplace benefits
  • Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed.
  • Electronically document and track metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral).
  • Represent Spring Health and help to support/reinforce program parameters and goals.
  • Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.
  • Submit reporting documentation of all client and organizational activities on a routine and timely basis.
  • Attend customer meetings as requested/appropriate.
  • Embed in the customer culture and proactively build strong working relationships with key customer stakeholders
  • Develop trusting relationships with team members by providing support and advocacy to help achieve health and wellbeing goals
  • Demonstrate cultural humility and promotion of diversity, equity and inclusion

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

Company Stage

Series E

Total Funding

$452.3M

Headquarters

New York City, null

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.
  • The company collaborates with major brands like Microsoft and Target.
  • Spring Health's Community Care solution addresses mental health equity and social determinants.

What critics are saying

  • Increased competition from digital mental health platforms offering similar services at lower costs.
  • Rapid technological advancements may outpace Spring Health's current AI capabilities.
  • Potential data privacy concerns could impact user trust and compliance costs.

What makes Spring Health unique

  • Spring Health uses Precision Mental Healthcare for personalized mental health solutions.
  • The company offers a comprehensive platform with digital support, therapy, and medication.
  • Spring Health is the first to earn nationwide third-party accreditation for clinical care.

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Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

INACTIVE