Key Holder

Job Description

What to expect when you work here

As a Key Holder, you would be responsible for providing every customer, novice or seasoned rider, with a great experience. You will be expected to maintain a strong sense of product knowledge surrounding V-Twin, Harley Davidson, and/or Metric cruisers, as well as parts, accessories, and technical knowledge. You will provide customers and team members with in-depth information on product features and benefits. You would also assist with, and be knowledgeable in, all store operations, including opening and closing procedures, administering returns/store credit, special orders, and dividing tasks amongst Sales Associates.

You can expect our 5 Core Values to drive everything we do.

Aim For The Podium:

• We provide an outstanding shopping experience and deliver exceptional customer service. The Key Holder serves as an essential sales leader for the store, achieving daily sales objectives.

• Maintain store aesthetics by cleaning, stocking, organizing and following merchandising plans.

• Stay up-to-date with our brand and product knowledge, company information, sales and company-wide events, truly becoming a resource to our customer base

Take Risks; Wear a Helmet:

• It never hurts to try something new. We are always looking to grow and progress and want to hear all your new ideas.

• Improve the operational efficiency of J&P Cycles’ retail operation by offering thoughts and ideas on how to consistently provide a better experience to the customer.

• Don't be afraid to fail; no one is right all the time, but you can always be well-prepared.

Share The Road: 

• We take the health, safety, and wellness of our employees seriously. Our Wellness program and safety committee offers workshops, classes, resources, etc. to all of our team members 

• Our Diversity, Equity, and Inclusion council and employee resource groups promote open and honest communication, remove barriers, and champion policies to build a more equitable environment

• Do the right thing, always. A friendly and upbeat personality is a must

Keep It Real:

• We’ll start you at a fair hourly base pay with additional incentives available, plus we offer generous employee discounts on all products

• This position can be part-time or full-time. Full Time benefits include Medical/Dental/Vision/Life/Accident, Paid Time Off, and 401K matching

• Because a whole lot of life happens between paychecks, Comoto also offers a voluntary benefit to all team members called DailyPay which allows for secure, instant transfers of earned pay before payday. This benefit is available to all team members immediately upon hire

• We see customers of varying degrees of riding experience every day, so you will explain the same principles over and over, day in and day out

Fuel Your Passion:

• Work in an industry that you are passionate about!

• We are a growing company, and we promote from within - career opportunities!

• Represent J&P Cycles at special events, such as Bike Nights, International Motorcycle Show, Sturgis, Daytona Bike Week, and more! 

• We have the best customers! Riders are passionate, friendly, charitable, community-minded people, and we get to interact with them every day!

Qualifications

Our next Key Holder has:

• 1 year + of Key Holder or Sales Lead experience, or an equivalent role at a retail store

• 2 years + of sales or customer service experience

• Technical knowledge on V-twin, Harley Davidson, and/or metric motorcycles is preferred

• A self-starter mentality that consistently delivers an outstanding, personalized retail experience

• An open mind, and is eager to learn and be a part of the riding community

• Experience with computers and POS systems

• Motorcycle riding, knowledge, or interest (strongly desired, but not a requirement)

Additional Information

J&P Cycles provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.