Vice President, Institutional Services

Vice President, Institutional Services 

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With $3 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. 

For more information about Citco, please visit www.citco.com

About the Team & Business Line: 

Our fast growing Institutional Services line of business provides an exciting and unique work environment and learning opportunity, given the public and private markets exposure, profile of our client base, holistic operating model and unique client offering.Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. 

As a core member of the CIS Fund Accounting team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for our complex client base.

Your Role: 

• Working within a newly established team, you will build upon an existing training program, establishing best practice protocols to ensure top tier client service delivery.
• You will work closely with the Client Integration team and operations teams in the onboarding of new clients
• You will liaise internally with key functional teams, located both onshore and offshore to ensure awareness by all of key client requirements and overall operational effectiveness.
• You will work in partnership with the client leadership team and other functional groups involved with providing administration to a complex strategic client base
• You will ensure strong emphasis on escalation and complaints management within the team and within the department. 
• You will review departmental procedures and policies and supervise teams to ensure adherence to these procedures.
• You will liaise with clients regarding reporting requirements and deadlines, ensuring delivery in an accurate and timely manner.
• You will ensure fluid execution and strategy for work forecasting and allocation.
• You will actively manage operational risk – providing monthly KPI reporting and status reports to external clients and executive management team. You will review risk logs and support, co-ordinate and communicate incident resolution as necessary.
• Will develop a broad understanding of Citco business lines and associated product/service propositions
• You will closely monitor day to day processes and deliverables. Interfacing with the different departments to ensure timely and accurate processing of all activities on a daily basis
• Identify & implement opportunities for process improvement initiatives within the team. 

About You:

• You have a Bachelor or master level degree in accounting, finance, economics or professional accounting designation 
• You have 5-7 years’ experience in Financial Services, preferably with exposure to Product Control, Operations or Fund Accounting environments 
• You have 3-5 years’ experience managing staff
• You have in depth experience across public and private market Fund structures and investments
• Passion for stakeholder management – clients, internal stakeholders and management team.
• You have an excellent grasp of Citco’s various technology platforms or the ability to learn quickly.
• You have experience in managing significantclient onboardings

• You have experience working with and overseeing operational teams across multiple offices.

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. 

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.